Strategic Account Manager, NA

Strategic Account Manager

Vantage is looking for an ambitious, self-sufficient, detail-oriented, resourceful Strategic Account Manager (SAM) to establish and maintain customer relationships and promote customer satisfaction. You will be the interface for Vantage Customers to ensure that their needs are met and will coordinate throughout all internal departments to support customer requests.

The daily responsibilities include establishing and maintaining a relationship with a core set of customers to support day-to-day activities and requests including project support, construction reviews, data module fit-out coordination, customer onboarding, customer audits, operations support, performance reporting, customer tooling, and more. A successful candidate will coordinate with the Sales, Construction, and Operations organizations to develop custom solutions to ensure customer loyalty.

This role can be based at our New Albany, Ohio or Sterling, VA site.

Essential Job Functions :

• Understand the customers business and be proactive in our approach to establish and maintain excellent customer relationships
• Establish key external relationships with customers personnel, e.g. Operations, Construction, Security & Health & Safety.
• Develop key internal relationships within Vantage to ensure a smooth transition of services for each customer from initial contract through to live operations.
• Ensure compliance with Vantage standards and customer leases.
• Support customer projects, requests, and improvement activities tracking, pricing, approval, and implementation.
• Report on operational performance, compliance to SLAs and deliverables, and financials through monthly, quarterly and bi-annual Business reviews, KPIs, and STAR reports.
• Develop and document processes and procedures for customer support.

Duties :

Additional Duties :

Job Requirements :

Physical Demands and Special Requirements :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and / or move up to 25 pounds.

Additional Details :