IT Systems Support Engineer

About Us :

Sightpath Medical is the premier cataract and LASIK mobile services provider in the U.S. We have an opening at our headquarters in Bloomington, MN for an IT Systems Support Engineer in our IT Department.

Responsibilities :

Tier 1 Helpdesk support

Assist users either via phone, email or Datto Remote Monitoring and Management (RMM) to resolve any issues

Properly escalate unresolved issues to appropriate internal resources

Prioritize and manage several open issues at one time

Maintain user administration in all systems including RingCentral, Jamf, Active Directory (on-prem), and Microsoft Office 365

Local backup maintenance and testing

Maintain Antivirus at all locations

Local & remote hardware support / troubleshooting and network maintenance

Phone system maintenance / configuration

Mobile Device Management (MDM) via Jamf

Document technical knowledge in the form of notes and manuals

Requirements :

Proven work experience as a Systems Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

Hands-on experience with Windows OS and IOS devices

Ability to diagnose and troubleshoot basic technical issues

Familiarity with On-premises Active Directory, remote management tools, Veeam / Datto Backup Software, VMWare, RingCentral, and Jamf are a plus

Excellent problem-solving and communication skills

Ability to provide clear step-by-step technical guidance, both written and verbal

BS degree in Information Technology, Computer Science or equivalent work experience

Additional certification in Microsoft, VMware or similar technologies is a plus

We offer competitive salaries and full benefits for this job which includes but not limited to the following :

Medical insurance

Dental Insurance

Vision Insurance

Fully Paid STD / LTD Insurance

Fully Paid 2x Basic life Insurance

401k with excellent company match

Paid Vacation

Sightpath is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age (40 and over), national origin or ancestry, physical or mental disability, genetic information or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

PM25

Compensation details :

50000-60000 Yearly Salary

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