Operations Assistant

A company is looking for an Operations Assistant for a contract position that is fully remote.

Key Responsibilities

Address merchant and dasher issues with empathy and urgency via various communication methods

Proactively identify potential failures and implement mitigation strategies

Execute workflows to meet exceptional service level agreements (SLAs) and share insights to improve processes

Required Qualifications

Bachelor's degree or equivalent work experience

2+ years of experience in fast-paced customer service, ideally in tech, hospitality, or healthcare

Self-motivated and able to work independently

Fluency in English with strong technical skills, including typing speed of at least 40 WPM

Proficiency in Google Sheets and familiarity with G-Suite, Slack, Atlassian, and Salesforce is a plus