Customer Success Manager - High Touch (East Coast)

The AI orchestration of your wildest imagination.

n8n is the open AI workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, were changing the way people bring systems together and scale ideas for impact.

Since our founding in 2019, weve grown into a diverse team of over 160 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, weve :

Cultivated a community of more than 650,000 active developers and builders

Earned 145k+ GitHub stars, making us one of the worlds Top 40 most popular projects

Been ranked as one of Europes most promising privately held SaaS startups (4th in Sifteds 2025 B2B SaaS Rising 100)

Raised $240m to date, from Sequoias first German seed to our recent $180m Series C - bringing us to a $2.5bn valuation

And are grateful for our 94 eNPS score (most companies would call 70 excellent)

Thats the company weve built. Now wed love to see what you can build. If youre applying, try n8n out - whether youre technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here : app.n8n.cloud / register .

Were in a defining moment of an incredible journey. Come and build with us.

• ???? Your main goal will be to establish strong, scalable customer relationships that drive adoption, retention, and expansion at n8n. To do so, here are your responsibilities :

Customer Success Management

Own a book of business of n8ns most strategic customers.

Ensure customers onboard successfully and adopt n8n effectively, working closely with stakeholders at all levels (users and buyers) to unblock and enable.

Run kick-off calls, QBRs, and renewals with professionalism and impact.

Proactively address challenges, manage escalations, and maintain strong communications with customers.

Process & Automation Creation

Build and optimize playbooks and workflows to engage customers and provide timely, insightful information - for example, a framework for calculating the business value of n8n.

Design processes and programs that raise the bar of n8ns CS delivery.

Share insights and best practices that improve the teams performance and customer outcomes.

Revenue Growth & Retention

Drive expansion and renewal opportunities by identifying upsells and cross-sells.

Work closely with Account Executives to develop account plans that nurture and lead customers to expansion.

Consistently contribute to maintaining enterprise NRR of ~120%.

Collaboration & Cross-Functional Work

Partner with Support, Solutions Engineering, and Product to unblock customers quickly.

Provide structured feedback and insights to product teams to shape roadmap priorities.

Lead or contribute to cross-functional projects that enhance customer experience.

REQUIREMENTS

Must-haves

Nice-to-haves

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n ( https : / / www.notion.so / n8n / Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35 ).

Location disclaimer : If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.

Benefits

Competitive compensation ???? We offer fair and attractive pay.

Ownership ???? Our core value is to empower others, and we mean ityoull get a slice of n8n with equity.

Work / life balance ????? We work hard but ensure you have time to recharge :

Europe : 30 days of vacation, plus public holidays wherever you are.

US : 15 vacation days, 8 sick days, plus public holidays wherever you are.

Health & wellness ????

Europe : We provide benefits according to local country norms.

US : Comprehensive medical (PPO 1200), dental, and vision plans.

Future planning ????

Europe : We provide pension contributions according to local country norms.

US : 401(k) retirement plan.

Financial security ?????

Europe : We provide benefits according to local country norms.

US : Short-term & long-term disability insurance, life & AD&D coverage, and additional hospital coverage.

Career growth ???? We hire rising stars who grow with us! Youll get 1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.

A passionate team ???? We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!

Remote-first ???? Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybridplease check the job description.

Giving back ???? We're big fans of open source, and you'll get $100 per month to support projects you care about.

AI enablement ???? We believe in working smartereveryone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.

Transparency ???? We all know what everyones working on, how the company is doingthe whole shebang.

An ambitious but kind culture ???? People love working hereour eNPS for 2024 is 94!