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Help Desk Analyst
Help Desk AnalystInterim HealthCare • Greenville, SC, US
Help Desk Analyst

Help Desk Analyst

Interim HealthCare • Greenville, SC, US
2 days ago
Job type
  • Full-time
  • Temporary
  • Quick Apply
Job description

Interim HealthCare is seeking a skilled and customer-focused IT Help Desk Analyst to join our team. In this role, you’ll be the first line of support for our employees—resolving technical issues, maintaining smooth system performance, and ensuring a seamless user experience. If you enjoy solving problems, thrive in a fast-paced environment, and take pride in delivering exceptional service, we want to hear from you!

Our Mission : We are dedicated to honoring God through the enrichment of human life.

Why Work for Interim HealthCare? Since 1979. Interim HealthCare has been dedicated to providing exceptional care and improving the lives of those we serve.  We take pride not only in the quality of our care but also in the culture we create for our team.  We offer a supportive environment with flexible work arrangements, opportunities for professional growth, and continuing education programs —all backed by local ownership that truly values its employees and community.

W hat we offer :

  • Competitive Salary and Benefits
  • 401K with company match
  • HSA with company match
  • Health, Dental, and Vision Coverage
  • Paid Time Off and Paid Holidays
  • Paid Parental Leave
  • Fitness Reimbursement
  • Tuition Assistance

Responsibilities

What you’ll do :

  • Work as a team member within the IT department.
  • Ongoing communication with IT Director regarding project status, current and or new issues, licensing needs and or issues, work progress challenges.
  • Ability to setup a LAN workstation on the current network.
  • Maintain current LAN conditions, including backups, printing, and system integrity.
  • Excellent understanding of networking concepts in relationship to data flow and design.
  • Work with the IT department to analyze current systems and be able to offer insight into integration and system design.
  • Work with the IT department on suggestions and recommendations for system migrations.
  • Continuously monitor network activity to ensure data integrity at all times.
  • Continuously assess agency computer network and make recommendations toward more effective use.
  • Perform back-up responsibilities for the IT department in all necessary administration functions that ensure continuous availability and complete security.
  • Report to IT Director Network and troubleshoot network connectivity problems.
  • Assist the IT department in the install and upgrade the systems relating to virus protection software, spyware, firewall protection software etc.
  • Assist the IT department in all other duties applicable to ensure the efficient and effective functioning of the agency network.
  • Required Skills

    IT Help Desk Analyst candidates should have :

  • A bachelor's degree in information technology, computer science, or a related field is preferred.
  • Proven experience in a help desk or technical support role, with at least two years' experience supporting Microsoft operating systems and applications.
  • Strong troubleshooting and problem-solving skills, with a methodical approach to issue resolution.
  • Proficiency in Windows and / or macOS operating systems and common productivity software (e.g., Microsoft Office).
  • Excellent communication and interpersonal skills, with a customer-focused mindset.
  • Ability to work effectively under pressure and prioritize multiple tasks in a fast-paced environment.
  • Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.
  • Interim HealthCare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Help Desk Analyst • Greenville, SC, US

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