Talent.com
Resident Support Liaison
Resident Support LiaisonOn Top of the World • Ocala, FL, United States
Resident Support Liaison

Resident Support Liaison

On Top of the World • Ocala, FL, United States
1 day ago
Job type
  • Full-time
Job description

Job Details

Job Location

OC - Ocala, FL

Position Type

Full Time

Education Level

High School / GED or Equivalent

Job Shift

Day

Job Category

Customer Service

Description

On Top of the World Communities is different from all the rest! We offer decades of family owned expertise providing unmatched experience and dedication to building quality, energy efficient homes in a well designed, amenity rich community.

The Resident Support Associate Level 1 is responsible for delivering excellent customer service to the residents of On Top of the World Communities. This position serves as the first point of resident contact for walk-in traffic, general phone and email inquiries, work orders, modifications and scanning.

Benefits of being part of our World :

  • Paid Time Off & Holidays after 90 days
  • Vacation Time
  • Fitness Membership Discount
  • Eligible for Medical benefits after 90 days
  • Company paid life insurance policy
  • Employee Referral Program
  • Employee Assistance Program
  • Telehealth
  • Educational Assistance
  • Matching 401k

Responsibilities :

  • Interacts with residents, contractors, and guests via walk-in, telephone or email to provide information on community rules, modifications, work orders, amenities etc.
  • Handles and resolves resident complaints
  • Builds and maintains relationships with residents by providing prompt and accurate service to promote customer loyalty
  • Handles walk-in inquiries and trains residents on the check-in kiosk
  • Assists with voicemails and answering phones as time allows
  • Handles resident processes and matters in accordance with company guidelines
  • Obtains and examines all relevant information in order to assess and validate complaints and determine possible causes
  • Analyzes information and evaluates results to choose the best solution and effectively solve problems
  • Effectively navigates databases utilized by the department
  • Maintains a close working relationship with residents, visitors and related OTOW departments
  • Performs all duties in adherence to Company standards
  • Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
  • Maintains a positive and professional demeanor toward all residents, visitors and co-workers
  • Performs other duties as assigned
  • Education and Experience :

  • High School Diploma or equivalent required
  • Previous customer service experience preferred
  • Skills and Knowledge :

  • Must be able to read, write and understand English with strong business written and verbal communication and listening skills
  • Computer skills, including Microsoft Office, required
  • Must be able to read, understand, interpret and apply most community rules, regulations, and governing documents
  • Must be outgoing, self-confident, enthusiastic and motivated, with an understanding of human behavior and possess proven conflict resolution and problem solving skills
  • Strong organizational, decision-making, planning and research skills
  • Must have the ability to prioritize and manage a variety of tasks efficiently
  • Strong humanistic skills, initiative, good judgment, and the ability to express thoughts clearly and simply
  • Personal Attributes :

  • Strong interpersonal skills
  • Honesty and integrity
  • Team builder and team player
  • Emotionally intelligent
  • Self-motivated
  • Strong work ethic
  • Commitment to diversity, equity and inclusion
  • Certifications or Licenses

  • A valid Florida Drivers License with acceptable driving history is preferred
  • Qualifications

    Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities.

  • Drug free work place
  • Create a job alert for this search

    Resident • Ocala, FL, United States

    Related jobs
    Care Manager

    Care Manager

    Spectraforce Technologies • Alachua, FL, United States
    Full-time
    Remote - Making face-to-face visits at members' home or other agreed upon public locale.Highest need : Alachua, Citrus, Lake, and Marion. Remote / Autonomous high tech work environment with field visit...Show more
    Last updated: 30+ days ago • Promoted
    Caregiver

    Caregiver

    Senior Helpers • Fort Mc Coy, Florida, United States
    Full-time +1
    Caregiver (HHA or CNA) needed for part time or full time work providing personal, non-medical care for clients in their homes in North Marion county. MUST BE WILLING TO WORK IN THE REDDICK OR FORT M...Show more
    Last updated: 11 days ago • Promoted
    Caregiver Full Time Mornings (6am-2pm)

    Caregiver Full Time Mornings (6am-2pm)

    Brookdale Senior Living • Ocala, Florida, United States
    Full-time
    Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity.Grow your career with Brookdale! Our Caregivers have the option to explore exciting opportunities for a...Show more
    Last updated: 11 days ago • Promoted
    Direct Support Professional

    Direct Support Professional

    BrightSpring Health Services • Ocala, FL, United States
    Full-time
    ResCare Community Living - Direct Support Professional.Thank you for reviewing our Direct Support Professional position at ResCare Community Living. As a DSP, you play a crucial role in helping us p...Show more
    Last updated: 30+ days ago • Promoted
    Caregiver

    Caregiver

    Assisting Hands of South Volusia • Hastings, Florida, United States
    Full-time
    This position provides custodial and personal care services to clients that contract with Assisting Hands for services under the direction of the Staffing Coordinator in compliance with the Plan of...Show more
    Last updated: 11 days ago • Promoted
    Part-time Companion in PALATKA

    Part-time Companion in PALATKA

    Community Resource Network of Florida, LLC. • PALATKA, FL, US
    Part-time
    Quick Apply
    Community Resource Network of Florida is looking for a caregiver who is fun, compassionate, dependable and is committed to helping individuals with intellectual and developmental ...Show more
    Last updated: 30+ days ago
    Primary Care Opportunity - Ocala, FL

    Primary Care Opportunity - Ocala, FL

    National Health Partners • Ocala, FL, US
    Full-time
    If you have a desire for continuous improvement, innovation and commitment to excellence, and you want a work environment that promotes growth from within, team harmony, and personal satisfaction, ...Show more
    Last updated: 3 days ago • Promoted
    Caregiver Weekdays

    Caregiver Weekdays

    LHC Group • Gainesville, Florida, United States
    Full-time
    We are hiring Caregivers to work with our in-home patients in the Gainesville, FL area.We have a variety of PRN hours available and offer benefits (for those who qualify).Patient Care • Weekly Pay ...Show more
    Last updated: 11 days ago • Promoted
    Active Social Worker

    Active Social Worker

    United States Army • Palatka, FL, US
    Permanent
    Army Social Workers use their skills to enhance unit readiness and the well-being of Soldiers and their families If you are a practicing professional as a social worker and want to combine your spe...Show more
    Last updated: 15 days ago • Promoted
    Urology Acute Care Clinic Provider

    Urology Acute Care Clinic Provider

    The Villages Health • The Villages, FL, US
    Full-time
    The Villages Health is seeking a full-time Nurse Practitioner or Physician Assistant who is interested in joining our Urology team, who partner to be patient-centered and community-focused here in ...Show more
    Last updated: 18 hours ago • Promoted • New!
    Licensed Professional Counselor

    Licensed Professional Counselor

    Headway • Ocala, FL, US
    Full-time
    Licensed Professional Counselor (LPC).Wage : Between $120-$131 an hour.Licensed Professional Counselor — Are you ready to launch or expand your private practice? . Headway is here to help you start a...Show more
    Last updated: 8 hours ago • Promoted • New!
    Case Manager

    Case Manager

    Encompass Health • Fruitland Park, FL, United States
    Full-time +1
    Case Manager Career Opportunity.Must be qualified to independently complete an assessment within the scope of practice of his / her discipline (for example, RN, SW, OT, PT, ST, and Rehabilitation Cou...Show more
    Last updated: 12 hours ago • Promoted • New!
    CASE MANAGER

    CASE MANAGER

    Rite of Passage • Lecanto, FL , USA
    Full-time
    Join a group of passionate advocates on our mission to improve the lives of youth! Rite of Passage Team is hiring for a.Cypress Creek is a residential commitment program located in Citrus County Fl...Show more
    Last updated: 23 hours ago
    Family Practice NP / PA opportunity in the Gainesville, FL area

    Family Practice NP / PA opportunity in the Gainesville, FL area

    GO Staffing • Gainesville, FL, US
    Full-time +1
    Large Primary Care group located in North Central Florida has a clinic looking for a Family Practice Nurse Practitioner or Physician Assistant for outpatient setting. Board Certified Family Nurse Pr...Show more
    Last updated: 28 days ago • Promoted
    Reserve Social Worker

    Reserve Social Worker

    United States Army • Interlachen, FL, US
    Permanent
    Army Social Workers use their skills to enhance unit readiness and the well-being of Soldiers and their families If you are a practicing professional as a social worker and want to combine your spe...Show more
    Last updated: 15 days ago • Promoted
    Intake Coordinator - Hospice

    Intake Coordinator - Hospice

    BrightSpring Health Services • Gainesville, FL, United States
    Full-time
    Our Hospice Intake Coordinators are the heart of our organization who support patients by maintaining a seamless transition of the patient intake process from initial referral contact to admission....Show more
    Last updated: 30+ days ago • Promoted
    Caregiver Part Time Mornings (6am-2pm)

    Caregiver Part Time Mornings (6am-2pm)

    Brookdale Senior Living • Ocala, Florida, United States
    Full-time +1
    Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity.Grow your career with Brookdale! Our Caregivers have the option to explore exciting opportunities for a...Show more
    Last updated: 11 days ago • Promoted
    Home Health

    Home Health

    Aya Healthcare • Gainesville, FL, US
    Full-time
    Area Director Of Sales Home Health.Position Overview : The Area Director of Sales Home Health will direct and manage the sales, marketing, and business development efforts of a team of sales profess...Show more
    Last updated: 16 days ago • Promoted