Customer Service Operations Associate

Customer Service Operations Associate (CSOA) Filing Manager

The Customer Service Operations Associate (CSOA) Filing Manager is a key member of the Account Services Department within CT Corporation's Business Licensing (BL) Team. This role is responsible for preparing and submitting applications necessary to obtain, amend, renew, or close licenses and registrations for our diverse client base, ensuring accuracy, timeliness, and compliance across various industries. What we're looking for : We're seeking a detail-oriented, tech-savvy individual with a strong sense of initiative and a passion for helping clients succeed. If you enjoy managing multiple tasks, working cross-functionally, and thrive in a fast-paced environmentthis role is for you!

Key responsibilities :

• Prepare and file standard, advanced, and specialized license applications and renewals across a range of clients and industries.
• Submit between 50100 filings per week, depending on complexity.
• Collaborate closely with Customer Success AssociateAccount Managers (CSA) to ensure timely fulfillment of all filing orders and resolve any barriers to licensure.
• Report changes in filing procedures to the BL onboarding and / or research teams to keep internal databases current.
• Communicate effectively with government agencies and internal teams to facilitate successful filings.
• Maintain accuracy and confidentiality when working with sensitive client data.

Qualifications :