IT Help Desk Technician

MainstayTechnologies seekstheexperienced ITprofessional to start in August who lovesdelightingpeopleand tackling complex about helpingothersskilled attroubleshootingwith easethrive whenproblem solvingand committed to growth.A goal-oriented fast-paced environment is your idealsetting and you bring a solid technical foundation with a curiosity for technology.

As aResponse ServicesTechnician(RS Tech) yourean essential role withinservice delivery for our for gettingto know the clientsorganizationentirely. Building relationships withthestaff andbecoming intimately familiar withtheirenvironmentare essential. Youllrespondto reactive break / fix issues and exercise a high degree of ownership over the service delivery youwont do this aloneyoullwork side-by-side with other technicians and engineers to resolve issues across the entire environmentthroughto completion.

Wait this sounds somewhat like ahelpdeskTheressignificantlymore than justhelpgoing on at thesedesks!Response Services goesbeyondyour typicalhelpdeskaseach technician developsdeeprelationships with their primary clientsandengages incontinuoustraining and Techsare adiverseteam;theystarttheday together and endtheday questions fix issues look to improve work efficiently and hold each other up allin an effort todeliver a fantastic experience.

What you will be doing

Working alongside other committed professionals to provide reactive break / fix services to our clients (over 100 organizations businesses nonprofits schools and municipalities)

Solving issues as they come in across the entire technology stack including; Desktop Printers E-mail Server Line of Business applications VPNs etc.

Escalating more complex issues to the Engineering group

Answering client questions and assisting with their technology

Working in a ticketing system and resolving issues ranging in complexity

Complexity based on experience - flexibility in the job with room to grow

Qualities you should have

Strong interpersonal skills : enjoy relating with staff & clients.

Strong written and verbal communication

A nimbleness and flexibility in your approach to work; a willingness to adapt.

Solid troubleshooting and decision making skills.

Committed professionalism : showing up on time working hard and no office politics! (We have each others backs and are committed to helping one another succeed)

Deal maturely with the pressures of the job and take ownership over your own work. (We do not micromanage - instead setting goals and providing resources and support)

Enjoy working as a team towards a common goal.

Desire for career and personal growth.

Ability to flourish in a fast-paced environment.

Shift between tasks quickly with exceptionally high consistency and attention to detail.

Excellent technical aptitude with an ability to learn quickly.

Good sound judgement confidence and technical common sense.

Embrace a changing work environment while remaining calm and focused.

Anticipate plan for and adjust to changing demands.

Understand others perspectives and deal effectively with different types of people.

Technical Qualifications & Skills

Solid problem-solving skills : be able to take a challenge and break it down.

Experience in the IT field - must have direct hands on IT experience.

Some formal education or professional training preferred but not required with experience associates bachelors and / or industry standard certifications.

Excellent technical aptitude with an ability to learn quickly.

Experience with multiple environments preferred (i.e. more than one network).

Exceptional skill at troubleshooting Windows computers and domain environments.

About Mainstay

Mainstay Technologies- IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium size businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring high-ownership teammates who work hard enjoy each other immensely and turn off the work at the end of the workday to focus on what matters more than work.

It is our commitment to people that makes us who we are. We love what we do and we love who we do it with. We are driven by our mission : to give more than we get. People are always the ends never the addition to being a Best Company to Work For we have also been recognized for Coolest Companies for Young Professionals Best of Business for Managed IT Services and the Torch Award for Marketplace Ethics . We have made the Inc.List for fastest growing small businesses 5 times.

Benefits

This is a full time salaried position with a full benefits package including :

• A flexible and fun work environment with events lunch learns ping pong snacks games and books
• 3 weeks of PTO (4 weeks after 2 years) per year
• A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years
• Health Dental and Vision Insurance
• Disability Insurance
• Group and Supplemental Life Insurance
• Paid Family Leave
• 401(k) with 3% match
• Training program (including paid certifications tuition reimbursement and bonuses on achieving certs)
• Paid Volunteer Time Off

Location

We believe in Work-from-Anywhere AND in the value of in-person relationships. We provide nearly unlimited flexibility to work remotely but we do hold team meetings and all-staffs in person. We also maintain a beautiful office in Manchester NH and a satellite office in Laconia and we encourage each team member to choose their own balance of home and in-office work that maximizes wellbeing. We do encourage all teammates to come in weekly but it is not required. Applicants must live within driving distance to support clients onboarding and ongoing team integration.

Application

We utilize an Applicant Tracking System for our applications. Please whitelist the following domains to ensure you receive our communications : and

We reply to all applicants. Please check your junk / spam if you do not see an email from us.

Required Experience :

Manager

Key Skills

user account,Active Directory,Customer Service,Information Technology,desk support,End user,Project Management,Phone Calls,service levels agreement,Desk Staff,Ltil,Procedures,Setup,hardware,Technical Support

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 48000 - 60000