Director, Growth Strategy & Operations

Director, Growth Strategy & Operations

At Habitat Health, we envision a world where older adults experience an independent and joyful aging journey in the comfort of their homes, enabled by access to comprehensive health care. Habitat Health provides personalized, coordinated clinical and social care as well as health plan coverage through the Program of All-Inclusive Care for the Elderly ("PACE") in collaboration with our leading healthcare partners, including Kaiser Permanente.

Habitat Health offers a fully integrated experience that brings more good days and a sense of belonging to participants and their caregivers. We build engaged, fulfilled care teams to deliver personalized care in our centers and in the home. And we support our partners with scalable solutions to meet the health care needs and costs of aging populations.

The Growth team focuses on amplifying the impact of the PACE model of care by educating and expanding access to the program. Our team manages the end-to-end process of identifying, attracting, engaging with, assessing, and enrolling new participants. The Director, Growth Strategy & Operations will support the development and implementation of strategic initiatives in support of the team's mission.

Core Responsibilities & Expectations for the Role

• Drive strategic growth initiatives (comprehensively from analyses & research, recommendations, stakeholder alignment, operational alignment, to rollout) across activities related to expanding the participant population, such as :
• New market strategy
• Top-of-funnel referral generation
• Operational improvements across the enrollment journey
• Call center strategy & operations
• Program design input
• Seamless handover to care teams
• Design of new operational processes
• Support partner management (e.g., Kaiser Permanente, our JV partner in California) including owning key relationships, building collaborative tools and workflows to educate / enable clinicians and refer patients who may benefit from PACE, and problem solving operational challenges
• Support development and management of key Growth platforms and tools (including Salesforce and EPIC)
• Support regular reporting and performance tracking, monitor success, elicit feedback and input on initiatives, and identify opportunities for / drive continuous iteration and improvement
• Collaborate across the organization, including supporting key strategic decisions and building assets related to clinical operations, participant experience and journey, health plan operations, and product development as they intersect with growth priorities
• Facilitate cross-functional & external stakeholder engagement to align on and drive progress against key initiatives

Qualifications :

Compensation :

We take into account an individual's qualifications, skillset, and experience to determine final salary. This role is eligible for medical / dental / vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. The expected base salary range for this position is $161,000 - $173,000 and is bonus eligible. The actual offer will be at the company's sole discretion and determined by relevant business considerations, including the final candidate's qualifications, years of experience, skillset, and geographic location.

How Habitat Health supports you :

Vaccination Policy, including COVID-19 :

At Habitat Health, we aim to provide safe and high-quality care to our participants. To achieve this, please note that we have vaccination policies to keep both our team members and participants safe. For covid and flu, we require either proof of vaccination or declination form and required masking while in participant locations as a safe and essential requirement of this role. Requests for reasonable accommodation due to an applicant's disability or sincerely held religious beliefs will be considered and may be granted based upon review. We also require that team members adhere to all infection control, PPE standards and vaccination requirements related to specific roles and locations as a condition of employment.

Our Commitment to Diversity, Equity, and Inclusion :

Habitat Health is an Equal Opportunity employer and committed to creating a diverse and inclusive workplace. Habitat Health applicants are considered solely based on their qualifications, without regard to race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity, gender expression, sexual orientation, marital status, military or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), or other status protected by applicable law. Habitat Health is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Habitat Health will take steps to provide people with disabilities and sincerely held religious beliefs with reasonable accommodations in accordance with applicable law. Accordingly, if you require a reasonable accommodation to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact us at careers@habitathealth.com.