Senior Patient Coordinator

Title : Senior Patient Coordinator

Location : Upper East Side; White Plains

Org Unit : Surgery

Work Days : Monday-Friday

Weekly Hours : 35.00

Exemption Status : Non-Exempt

Salary Range : $25.34 - $31.04

• As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, provides administrative and secretarial support related to coordinating patient care within the clinical practice.

Job Responsibilities

Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in / check-out of patients and collection / reconciliation of time-of-service payments,as applicable. May also discuss patient's responsibility for payments

Registers patients within the practice management system. Completes full registration for new patients and eligibility verification for all appointments / procedures. Resolves registration issues prior to patient appointment to ensure smooth check-in.

Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.

Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application. Monitors schedules for wait lists, re-schedules and cancellations.

Distributes informational and specialty-specific educational brochures. Educates patients about the patient portal and encourages patient participation.

Manages patient chart process to ensure that information is inputted and scanned properly.

Assists in the training of new staff members in the practice's standard of operations policies regarding patient care and billing related activities.

Identifies areas of improvement for the front desk, schedule utilization and office flow.

May assist with coordination of follow-up care including scheduling of laboratory / diagnostic tests and prescription requests.

May assist with general administrative duties, including but not limited to sorting / distributing mail, maintaining physicians' clinical calendars, scheduling meetings and preparing agendas.

May assist in maintaining waiting areas in a neat and tidy condition.

May be responsible for chaperone duties during patient exams as needed.

Education

Experience

Approximately 2 years or more years of work experience in a healthcare setting, preferably with a strong customer service background

Knowledge, Skills and Abilities

Previous experience using computerized appointment scheduling systems (EPIC preferred) and / or electronic Medical Record (eMR) system (ideally EPIC-Care).

Knowledge of CPT, ICD-9, and ICD-10 coding.

Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Licenses and Certifications

Working Conditions / Physical Demands

Standard office work

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Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and / or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.