Director, Account Management TPA

Director Of Account Management

Ready to create a healthier world? Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we're shaping a healthier, more engaged future.

Ready To Lead Teams That Transform Client Relationships Into Strategic Partnerships?

We're seeking a strategic, people-first leader with passion for developing high-performing teams that partner with clients to transform healthcare and wellbeing strategies. As our Director of Account Management for the TPA business unit, you'll lead Account Managers and Strategic Account Executives while setting clear vision, coaching for growth, and holding teams accountable for exceptional client outcomes.

What makes this role different

Dual leadership responsibility : Lead both Account Managers and Strategic Account Executives supporting Fortune 500, national, and global clients

Commercial accountability : Own renewals, expansion into new products / services / populations, and performance outcomes across client portfolio

Consultative expertise : Balance empathy, insight, and commercial acumen while modeling excellence in discovery, presentations, pricing, and negotiations

Cross-functional collaboration : Work seamlessly with internal stakeholders to ensure strategic planning, service delivery, and execution excellence

What You'll Actually Do

Lead high-performing teams : Guide Strategic Account Executives and Account Managers supporting diverse portfolio including Fortune 500, national, and global clients focused on retention, revenue growth, and reference-ability.

Develop consistent excellence : Instill consistent standards while guiding and sustaining diverse, high-performing team through thoughtful feedback, development opportunities, and ongoing direction.

Drive revenue intelligence : Provide meaningful insights and leading indicators of revenue growth and risk through diligent pipeline management and oversight of client revenue, opportunities, and retention risk.

Model client engagement excellence : Lead by example in building rapport with account stakeholders at strategic levels (CHRO, VP Total Rewards) through executive presence and domain knowledge.

Oversee commercial operations : Provide oversight and support for pricing, proposals, RFPs, contract management, and negotiations while ensuring strategic alignment.

Guide strategic planning : Uncover and listen to client objectives, barriers, and leadership focus to develop actionable, evolving client-specific strategies in partnership with Account Management.

Represent company externally : Participate in thought leadership presentations, industry conferences, and client events as Personify Health representative.

Qualifications

What You Bring To Our Mission

The leadership foundation :

• Bachelor's degree or equivalent in related discipline
• 10+ years experience in population health, health plan, or health system growth with sales and / or account management experience
• TPA or health plan experience required
• 5+ years leading and developing teams in matrix organization without direct authority

The strategic expertise :

The professional competencies :

The leadership qualities :

Why You'll Love It Here

We believe in total rewards that actually matternot just competitive packages, but benefits that support how you want to live and work.

Your wellbeing comes first :

Financial security that makes sense :

Growth without limits :

A culture that energizes :

The practical stuff :

Ready to create a healthier world? We are ready for you.

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!

Personify Health is an equal opportunity organization and is committed to diversity, inclusion, equity, and social justice.

In compliance with all states and cities that require transparency of pay, the base compensation for this position ranges up to $145,000. Note that compensation may vary based on location, skills, and experience. This position is eligible for 15% target bonus / variable compensation as well as health, dental, vision, mental health and other benefits.

We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders : employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.

Beware of Hiring Scams : Personify Health will never ask for payment or sensitive personal information such as social security numbers during the hiring process. All official communication will come from a verified company email address. If you receive suspicious requests or communications, please report them to talent@personifyhealth.com. All of our legitimate openings can be found on the Personify Health Career Site.