Patient Services Associate II - MATER

Patient Services Associate (PSA) II

The Patient Services Associate (PSA) II enhances the patient / customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice / department. Obtains pre certifications and / or pre authorizations for procedures, verifies insurance, referrals and patient demographic information. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of lobby and directing to appropriate staff.

Essential Functions :

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Processes check in and / or check out, point of service activities and / or scheduling of patient appointments via our EHR, ecr by Ten Eleven.
• Obtains pre certifications and / or pre authorizations for procedures.
• Maintains efficient flow of practice and escalates patient and / or provider concerns as appropriate.
• Greets and interacts with patients / visitors in a professional manner, on phone or in person.
• Adheres to HIPAA privacy and security requirements. Ensures compliance with all applicable federal, state, and local regulatory standards.
• Other duties as requested or assigned.

Minimum Education and Experience Requirements :

Education :

HS Diploma or equivalent required.

AND

Experience :

Customer service and / or patient facing healthcare experience preferred. This position is in an outpatient drug and alcohol program; previous experience or lived experience preferred; hours are Monday-Friday 6 : 30a-3pm.

Work Shift :

Workday Day (United States of America)

Worker Sub Type : Regular

Employee Entity :

Thomas Jefferson University

Primary Location Address :

1233 Locust Street, Philadelphia, Pennsylvania, United States of America