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IT Customer Relationship Manager (Hybrid)
IT Customer Relationship Manager (Hybrid)Serigor Inc. • Richmond, VA, VA, US
IT Customer Relationship Manager (Hybrid)

IT Customer Relationship Manager (Hybrid)

Serigor Inc. • Richmond, VA, VA, US
7 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title :

  • IT Customer Relationship Manager (Hybrid) Location : Richmond, VA Duration :  12 Months Job Description : Ideal candidates for this role will innately be a strategic thinker, foster positive / purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency.
  • The position will also manage escalations for work within the service, product and project delivery pipelines.

Position specific responsibilities and duties will include, but not limited to :

  • Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
  • Working closely with IT leadership to ensure successful and continuous delivery of all products and services by client.
  • Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
  • Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
  • Responsible for building and maintaining relationships with assigned business partners.
  • Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
  • Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
  • Overseeing the management of business partner expectations as related to client engagement and service or product delivery.
  • Managing escalations related to technology procurements, projects and service delivery requests.
  • Identifying, championing, and communicating customer needs.
  • Consult and collaborate with client teams managing production operations and the strategic direction for systems owned by assigned business partners.
  • Support continued compliance with client and client policies, standards, and guidelines.

    • Skills :

  • Skills Required / Desired Amount of Experience Bachelors degree or six (6) years or more of related experience in a role within Information Technology.
  • Required 6 Years Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements) Required 5 Years Strong communication skills in writing, speaking and presenting with leadership of all levels.
  • Required 10 Years Ability to listen, build rapport, and develop credibility as a strategic partner.
  • Be able to shift opinions using influence over positional power.
  • Required 10 Years Skilled at conflict negotiation and resolution; Experience dealing with difficult customers / being comfortable in uncomfortable situations.
  • Required 10 Years Ability to share-ownership and drive results as a team.
  • Ability to focus on purpose, value, and results, rather than solutions.
  • Required 10 Years Ability to connect strategy to execution; Strategic thinker.
  • Required 10 Years Experience in Product Line planning, development and management.
  • Required 1 Years Understanding of VDOT's Organization Structure, how VDOT and VITA interact.
  • Desired 3 Years BRMP Certification Highly desired Powered by JazzHR
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    It Customer Relationship Manager • Richmond, VA, VA, US