Onboarding and Training Specialist

A company is looking for an Onboarding and Training Specialist to support veterinary practices and enhance customer experience.

Key Responsibilities

Act as the primary contact for clients, ensuring a smooth onboarding experience and addressing inquiries

Monitor client progress and system usage, providing analysis and feedback to improve practice performance

Conduct regular health checks and business reviews to maximize client retention and value creation

Required Qualifications, Training, and Education

Associate's degree or 2 years of college experience preferred

Minimum of 2+ years working in a veterinary office in a relevant role

Proficient in Microsoft Word, Excel, and Outlook; experience with veterinary management software is a plus

Experience in training or mentoring veterinary staff is ideal

Familiarity with onboarding processes or customer success roles is beneficial