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Customer Service Supervisor
Customer Service SupervisorRust-Oleum Corporation • USA, Connecticut, Hartford
Customer Service Supervisor

Customer Service Supervisor

Rust-Oleum Corporation • USA, Connecticut, Hartford
30+ days ago
Job type
  • Full-time
Job description

JOB DESCRIPTION

Key Responsibilities

  • Lead and mentor a team of customer service representatives, setting clear performance goals and providing regular feedback.
  • Manage daily customer service operations, including order processing, inquiries, and issue resolution.
  • Handle escalated customer complaints and complex problems with a focus on quick and effective solutions.
  • Collaborate with other departments, including sales, operations, logistics, and quality control to ensure a seamless customer experience.
  • Take ownership of customers' issues and follow problems through to resolution.
  • Create effective customer service procedures, policies, protocols, and standards.
  • Develop and maintain customer satisfaction goals and coordinate with the team to make sure those goals are being met.
  • Track key performance metrics and report on team performance to senior management.

Qualifications

  • Proven experience and leadership skills in a customer service, sales or supply chain role within the specialty chemicals / ingredients industry.
  • Strong communication, interpersonal, and math skills.
  • Excellent problem-solving and decision-making abilities.
  • Proficiency in ERP software and order management systems.
  • Strong working knowledge of International Commercial Terms and other freight / logistics terminology
  • Proficient with multitasking and working across multiple departments in multiple locations.
  • A passion for delivering high-quality customer experience.

    • PHYSICAL REQUIREMENTS & WORKING CONDITIONS :

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able and willing to perform other duties or tasks as needed.

    • Pay :

  • $80,000.00+ DOE per year

    • Benefits :

  • Benefits, upon satisfaction of applicable eligibility requirements, include but are not limited to medical, dental, vision, Employer paid life insurance, STD / LTD, vacation / sick days / parental leave, 401(k), employee stock purchase plan, and pension

    • Mantrose Haeuser co., Inc. / Profile Food Ingredients is an Equal Opportunity Employer and is willing to provide reasonable accommodation to qualified individuals with disabilities, unless doing so would cause undue hardship.

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    Customer Service Supervisor • USA, Connecticut, Hartford