Customer Representative / CSR

Title : Customer Service Representative

Location : East Hartford, CT (Onsite 77 Hartland Street )

Schedule : Monday Friday, 8 : 30 AM 5 : 00 PM (Weekends Off)

Duration : 6+ Months of Contract to Hire

Positions Available : 10 Job Summary :

We are seeking experienced and motivated Customer Service Representatives to provide exceptional support as the first point of contact for customers. You'll assist with program information, account inquiries, and password reset support for the online consumer portal. This is a great opportunity to join a professional, team-oriented environment with full-time hours, paid training, and strong growth potential.

Key Responsibilities :

Serve as the initial point of contact for inquiries related to customer programs.

Handle inbound calls professionally and resolve customer issues promptly.

Assist consumers with account access, password resets, and general inquiries.

Document all interactions accurately in the call tracking system.

Escalate calls to leadership or other departments as needed.

Provide clear, accurate, and courteous information in compliance with program standards.

Identify trends in consumer questions and recommend process improvements.

Manage difficult conversations with professionalism and empathy.

Meet and exceed performance standards for quality, accuracy, and call volume.

What You'll Gain :

Full-time employment with steady hours

Paid training and career development opportunities

Positive, team-focused work environment

Monday Friday schedule with weekends off

Comprehensive benefits options

Qualifications :

Must be 18 years or older .

High School Diploma or GED required; Associate degree or higher preferred.

Minimum 6 months of call center experience , or equivalent customer service experience.

Must type at least 35 WPM and pass a customer service skills assessment.

Strong verbal and written communication skills.

Ability to multitask, problem-solve, and work in a structured environment.

Must pass a criminal background check and drug screening (8-panel standard).