Director, Regional Success Architecture

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Ambition meets action. Tech meets trust. And innovation isn’t a buzzword—it’s a way of life. The world of work is changing, and we’re looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Role Overview

The Success Architect team within Cloud Success is home to Salesforce’s most skilled subject matter experts across products, programs, and processes. In this leadership position, you will shape strategy, manage team capacity, align with stakeholders, and enable scalable impact across our customer base.

Responsibilities

• Oversee team capacity across strategic workstreams; balance high-priority asks with long‑term planning to ensure efficient deployment of expertise and timely delivery.
• Act as the executive liaison with senior leaders across Product, Technology, TMP, Alliances, and CSG; ensure ongoing alignment on priorities, messaging, and delivery expectations.
• Manage intake and execution of success architect engagements that drive success and improvements in technical health across Salesforce Signature customers.
• Continuously assess and evolve team capabilities; drive targeted skill development, succession planning, and onboarding programs to keep the team future‑ready.
• Ensure your team builds deep relationships with our most strategic customers, delivering tailored consultative engagements that drive product adoption and business outcomes.
• Represent the voice of the customer across internal forums, surfacing insights and trends to influence product direction and the broader customer‑success strategy.
• Lead efforts to scale expertise across CSG and the partner ecosystem by developing assets, playbooks, and enablement paths that empower field teams and customers alike.

Requirements and Skills

Minimum Qualifications

Proven experience managing capacity and resource planning across complex portfolios or customer engagements.

Benefits and Resources

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodation

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

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