Talent.com
22nd Century Technologies Inc.
Contact Center Spec 122nd Century Technologies Inc. • College Station, TX
Contact Center Spec 1

Contact Center Spec 1

22nd Century Technologies Inc. • College Station, TX
30+ days ago
Job type
  • Temporary
Job description

Description:

openings with different shift timings Between AM to PM ( hours shifts)
Monday - Friday
Temp to perm- yes
On-site
Parking included
High School Diploma
Top Skills- Customer Service, Typing, Computer knowledge. Call Center experience needed. Medical Terminology a plus.
Manager looking for customer service experience; call center preferred; no short tenures on resume; if they worked a contract please state that on profile.

Location:
University Dr E, College Station, TX
Side Note- Once they arrive to the clinic, they will check in at Desk R/O. Pediatric & Radiology

JOB SUMMARY:
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems and provide information on behalf of the institution.
WHAT IS EXPECTED (ESSENTIAL FUNCTIONS)Ensures accurate, compliant and timely registration of new patients to ensure optimal service and facilitate financial reimbursement. Identifies and resolves discrepancies or missing information and accurately enters data into the electronic medical record system.
Verifies insurance coverage or determines patient self-pay responsibility and provides cost information. Schedules an appointment for the patient or family member with a financial counselor if appropriate.
Schedules healthcare appointments based on need, patient request and in accordance with system and clinic guidelines. Interprets physician orders to schedule appointments and ancillary tests.
Communicates appointment details and any required preparation for testing along with necessary paperwork and payment to facilitate on time arrival, appointment preparedness and optimal reimbursement.
Writes clerical and clinical patient related messages from patients, family members and other healthcare professionals to administrative and provider staff. Identifies emergent patient situations based on caller information and coordinates immediate triage. Responsible for calming upset callers by providing a composed and professional demeanor and is able to identify and escalate priority issues for resolution. The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health.

KNOWLEDGE, SKILLS AND ABILITIES
Excellent interpersonal and communication (oral and written) skills
Excellent data entry, numeric, typing and computer navigational skills
Experience in a call center, customer service and/or healthcare setting
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Ability to quickly assess a request, use electronic and paper resource materials and correctly respond to a customer
Comfortable working in a fast paced constantly changing stressful environment

MINIMUM REQUIREMENTS ADDENDUM
Must pass PSS or CCS training program and successfully complete competency exam to maintain position.
Experience Preference: Prior customer service experience is strongly preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Create a job alert for this search

Contact Center Spec 1 • College Station, TX

Similar jobs

Inside Sales Rep

Generator SupercenterCollege Station, TX, United States
Full-time

Generator Supercenter is looking for a result driven Inside Sales Representative to actively work in our call center.Generator Supercenter is the company for all your generator needs.We provide hig... Show more

 • Promoted

Sales Specialist

Home Depot (Retail)College Station, TX, United States
Full-time

Sales Specialists help customers bring their project ideas to life by offering a range of product options, providing samples, and recommending solutionsincluding installation and related services.S... Show more

 • Promoted

Team Member Sales Specialist

Aggieland OutfittersCollege Station, TX, United States
Part-time

Aggieland Outfitters Fairview - College Station, TX 77840.Level: Entry Position Type: Part Time Education Level: High School Category: Retail.Based At: 100 Fairview Drive, College Station, TX.Job S... Show more

 • Promoted

9LC Quality Assurance Specialist II- Lewisville, TX

The Adam Corporation GroupBryan, TX, United States
Full-time

Quality Assurance Specialist-II.The quality assurance specialist-II position is responsible for the review of exterior personal lines reports to include replacement cost and interior supplements.Th... Show more

 • Promoted

Call Center Agent

Delta AirlinesCollege Station, TX, United States
Full-time

There are 75,000+ reasons to join Delta Airlines - every current employee has their own.You will keep climbing with complete Compensation & Benefits, amazing Growth & Development and unmatched Trav... Show more

 • Promoted

Call Center Specialist

Amazon Workforce StaffingCollege Station, TX, United States
Full-time

Amazon is seeking a skilled Call Center Specialist to join their dynamic team and contribute to delivering world-class customer service.As part of Amazon's mission to continually raise the bar for ... Show more

 • Promoted

Account Development Specialist

AMBACollege Station, TX, United States
Full-time

Inside Sales Account Development Specialist.Position at AMBA Inside Sales Account Development Specialist (W2) Full-Time | Monday through Friday Compensation: $18 per hour plus monthly bonuses and b... Show more

 • Promoted

Field Reporting Specialist - Multiple Locations in United States

The Adam Corporation GroupBryan, TX, United States
Full-time +1

This position is responsible for the timely, professional and safe completion of assigned underwriting surveys.The Field Reporting Specialist will interact with Reviewers, insurance agency personne... Show more

 • Promoted

Flex Merchandiser

DrivelineBryan, TX, United States
Full-time

Retail Merchandisers Needed! Earn $10 / hour - Flexible Hours and Workdays Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on business and project needs.C... Show more

 • Promoted

Customer Service Associate I

Dollar TreeBryan, TX, United States
Full-time

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following:.Assist customers with q... Show more

 • Promoted

Shift Supervisor/Management Trainee - $16-$24/hr

CVSBryan, TX, United States
Full-time

CVS Health is seeking Shift Supervisors / Manager Trainees to assist with supervising store operations, supporting employees, and ensuring customer service and store performance standards are met.S... Show more

 • Promoted

Field Reporting Specialist - PT - Wilmington, DE

The Adam Corporation GroupBryan, TX, United States
Part-time

This position is responsible for the timely, professional and safe completion of assigned underwriting surveys.The Field Reporting Specialist will interact with Reviewers, insurance agency personne... Show more

 • Promoted

Implementation Specialist

EspriGasCollege Station, TX, United States
Full-time

EspriGas brings a modern approach to the $130 billion gas industry by utilizing a network business model to deliver products nationwide.We leverage our unique service and technological capabilities... Show more

 • Promoted

Call Center Agent (PT or FT - 100% Work From Home)

WalmartCollege Station, TX, United States
Remote

Walmart is inviting Call Center Agents to experience more opportunities than imaginable in Part-Time, Full-Time and Seasonal schedules.Walmart promotes over 510 people every day - 36% of promotions... Show more

 • Promoted

Operations Specialist II

Capital Farm CreditCollege Station, TX, United States
Full-time

Capital Farm Credit is the largest rural lending cooperative in Texas, serving 192 counties through nearly 70 credit offices.With over $12 billion in assets and more than 600 team members, we provi... Show more

 • Promoted

Inventory Auditor

Costco Wholesale CorporationCollege Station, TX, United States
Full-time

California applicants: Please review the Costco Applicant Privacy Notice.The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist.The listing does... Show more

 • Promoted

Counter Sales Associate

White CapCollege Station, TX, United States
Full-time

A position at White Cap isn't your ordinary job.You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.The White Cap family is commi... Show more

 • Promoted

Home Sales Consultant

Cavco Industries Inc.Bryan, TX, United States
Full-time

Home Sales Consultant/h2pJob Category: Retail Sales/ppFull-Time/ppBryan, TX 77803, USA/ph3Description/h3pAt Cavco Industries, Inc.We exist for our employees, our communities and our stakeholders.We... Show more

 • Promoted

Call Center Agent (PT or FT)

American Red CrossBryan, TX, United States
Full-time

Join the American Red Cross and Be a For for Good! If you are committed to changing the world one community at a time, while enjoying great pay and a flexible work schedule, ARC is for you! Current... Show more

 • Promoted

Field Reporting Specialist - FT - Wilmington, DE

The Adam Corporation GroupBryan, TX, United States
Full-time

This position is responsible for the timely, professional and safe completion of assigned underwriting surveys.The Field Reporting Specialist will interact with Reviewers, insurance agency personne... Show more