Surety Underwriting Assistant

Job Title : Surety Underwriting Assistant

Location : Indianapolis, IN

Hybrid

Job Description :

• Focus on providing support to Agents regarding our online Surety Agency portal, and / or process Surety business through bond and data entry supporting national organization. Services and responds to internal and external customers, assisting customers with inquiries and questions with follow-up to ensure customer satisfaction.
• Prepare and execute new bonds, riders, enter rates and codes new business, renewals, cancellations, endorsements, and reinstatements.
• Communicate with Home Office and field underwriters and staff, as well as internal and external customers, Territory Managers, attorneys, and Surety IT personnel.
• Apply considerable independent judgment to complete complex or specialized assignments / tasks, working within defined policies and procedures to optimize planned business results.
• Provide excellent service to internal and external customers and assist agents and clients with inquiries and questions.
• Retrieve information using various systems, including billing / workflow and database systems; Prepare and verify documents for accuracy prior to entering into systems.
• Assist with billing, premium and commission discrepancies upon request.
• Participate in process improvement activities by regularly sharing ideas and seeking new ways to improve the way we do business.
• Provide Administrative Support.
• Other projects as assigned

Required Qualifications :