Warranty / Ins Administrator

Bell Road Toyota

Lithia is about earning customers for life taking personal ownership improving constantly having fun! If you are an administrative professional who shares these goals, we want to talk to you!

Responsibilities :

• Prepare warranty repair orders with accuracy, legibility, and compliance to the manufacturer's warranty policies and procedures.
• Determine and enter the applicable labor operation codes, failure codes, and other required administrative data on the repair orders.
• Book the appropriate technicians for the hours earned on the operations performed. Up-flag and back-flag as appropriate, informing the technician and department management of adjustments as they occur.
• Check each repair order against the vehicles' service history to avoid processing duplicate claims or submitting claims for shop comebacks.
• Review and process all returned / rejected / adjusted warranty claims, track each claim until its final resolution.
• Contact the appropriate warranty claims representative regarding any claims requiring additional authorization or for claims requiring special assistance.
• Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and / or technical staff.

Qualifications :

We offer best in class industry benefits :

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.