Automotive Technical Support and Sales Representative

Overview

The Career : Ready to turn your passion into a career? Detroit Speed & Engineering, part of QA1 Brands and a recognized leader in premium suspension systems for classic muscle cars, is seeking a customer-focused Automotive Technical Sales Representative to join our team in Mooresville, North Carolina. This role is ideal for someone who combines automotive technical expertise with a genuine passion for helping others. You'll support builders and car enthusiasts by providing product guidance, troubleshooting assistance, and managing orders with care and precision. As a trusted service advisor, you'll deliver technical support, educate customers on our industry-leading products, and build lasting relationships. If you've been engaged in the car community whether through professional experience or personal passion and are committed to delivering an exceptional customer experience, we'd love to hear from you!

What You Will Do

• Provide technical assistance and product information on QA1 / Detroit Speed products to end users and dealers via phone and email.
• Process customer orders through multiple channels (phone, email, fax, electronic data interface).
• Share product cross-reference information, current pricing, and delivery details with customers.
• Communicate with the production team to obtain relevant ETA and delivery updates for out-of-stock items.
• Develop an in-depth knowledge of QA1 Brands products and services, as well as the automotive industry.
• Handle end-user and dealer inquiries or complaints in a professional and diplomatic manner.
• Maintain accurate customer interaction records, contacts, orders, and RMAs in the company ERP system.
• Identify new opportunities and qualify them before passing them to account managers.
• Periodically attend and represent QA1 / Detroit Speed at trade shows, company events, and customer visits to engage with stakeholders and promote products.
• Other duties as beneficial to the success of QA1.

Critical Skills and Experience

The Company

From a humble two-car garage to an award-winning powerhouse in custom car building, Detroit Speed & Engineering has redefined the industry with innovation, craftsmanship, and a relentless passion for performance. What started with a single '69 Camaro has evolved into one of the most respected names in hot rod design, producing some of the most iconic custom builds on the road today.

With over 40 team members and growing, Detroit Speed & Engineering delivers exceptional performance to high-end builders, fabricators, and enthusiasts. Every product and project reflect an uncompromising commitment to quality, making Detroit Speed the ultimate destination for true automotive enthusiasts.

Detroit Speed is now part of QA1. QA1 is a privately held leader in performance shocks, steering and suspension systems, rod ends and related components for the motorsports and industrial markets. With multiple U.S.-based manufacturing facilities equipped with state-of-the-art technology, we are committed to delivering high-quality products that meet the demanding standards of our customers.

Our core values : Create Solutions, Earn It, People Centric, Do the Right Thing — guide everything we do, shaping our products, customer interactions, and internal collaborations. These principles shape a culture that provides premium performance at competitive pricing, while continuously innovating to solve complex challenges. With a focus on long-term relationships, we prioritize customer interests and deliver reliability and credibility.

At QA1, our expertise is complemented by a genuine passion for helping our customers succeed with their projects. Our team of over 200 individuals includes passionate racers, automotive enthusiasts, and experts from a variety of industrial fields, fostering a dynamic and collaborative workforce.

Our work environment is more than just task-oriented; it is a place where we support each other, have fun, and recognize that every contribution is essential to our collective success. We are not just a company; we are a close-knit, high performing team dedicated to delivering exceptional experiences for our customers and one another.

The Rewards

At QA1, we recognize that high-performing teams deserve exceptional rewards. That is why we offer a comprehensive benefits package designed to keep our team members motivated and focused on achieving their career goals. We are committed to supporting our team by offering the resources they need to perform at their best and maintain a healthy work-life balance.

Our rewards include :

$53,000 - $63,000 annually DOE.

Interested or Know Someone Who Is?

If this opportunity and our team-oriented culture align with your career goals, please visit the QA1 website for more information and to apply. We carefully review every application received.

We welcome applications from candidates who are committed to multicultural understanding and enriching our diverse community. To ensure a safe and secure workplace, QA1 conducts criminal background checks and drug screenings for all new hires.

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