Center Operations Supervisor

Center Operations Supervisor

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Center Operations Supervisors (COSs) are an important part of the Oak Street Health center leadership team. COSs direct the daily activities of staff, and assist the Practice Manager in managing operational initiatives to ensure the clinic achieves its performance objectives and delivers safe, high-quality patient care.

Core Responsibilities :

• Support front desk coverage and contribute to service teamwork
• Monitor staff's attendance and absences and identify coverage plans for expected and unexpected absences
• Monitor provider schedules daily to ensure smooth flow of patient visits
• Manage the transportation schedule to maximize company resources and delivery on a positive patient experience
• Complete daily operational rounds to confirm foundational activities have been completed
• Monitor outstanding work queues, checklists and other performance indicators
• Monitor front desk activities for completion, accuracy and quality including confirmation calls, copay collection and patient experience, and contributing to work, when needed
• Help maintain the welcome space and community room to promote a positive patient experience and support growth
• Own facilities management to keep the center safe, clean, and functional
• Depending on the need of the center, manage hourly center staff ranging from front desk staff to medical assistants and phlebotomists
• As invited by the practice manager, support the recruitment, hiring, onboarding, retention and performance management of the staff
• Leverage practice dashboards and reports to identify areas for operational improvement
• Structure and facilitate service and clinical team huddles
• Engage in service recovery efforts, as needed and facilitate resolution
• Champion new initiatives as workflows are improved and new services are added
• Champion organizational operating procedures
• De-escalate conflict as it arises, and seek resolution
• Partner with other center leaders, including the Practice Manager and Medical Director to address staff performance and workflows
• Other duties, as assigned

What are we looking for?

Anticipated Weekly Hours : 40

Time Type : Full time

Pay Range : $43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.