SVP, Member Experience

Senior Vice President Of Member Experience

Fox Corporation under the FOX banner produces and distributes content through some of the worlds leading and most valued brands, including FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations, and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise, and strategic thinking.

Red Seat Ventures is launching a new premium membership business and is hiring a Senior Vice President of Member Experience to lead all facets of hospitality. This includes service delivery, concierge operations, retention, and VIP engagementall designed to support high-net-worth individuals and business leaders accessing premium live entertainment experiences.

This role reports to the President of Red Seat Ventures and will be a key member of the executive leadership team. The SVP will define and scale a white-glove member experience across multiple markets, delivering excellence at every touchpointfrom onboarding and event execution to renewal and loyalty programming.

A snapshot of your responsibilities :

• Design and operationalize the full member journey, including onboarding, pre-event communications, event-day protocols, and post-event feedback
• Define, standardize, and uphold luxury service standards across membership tiers and all venue touchpoints
• Hire, train, and lead regional concierge teams and in-market service staff
• Create SOPs and playbooks for delivering VIP-level service and managing escalations
• Develop tools for service tracking, member feedback, and proactive support
• Own key experience metrics including retention, NPS, and satisfaction by tier
• Build retention and loyalty programs : referral incentives, surprise-and-delight moments, and milestone engagement
• Partner with Sales to ensure seamless transition from prospect to member
• Collaborate with Marketing on communications, events, and brand alignment
• Work with Product and Tech teams on CRM, member portal, and support systems
• Coordinate closely with Venue Operations to ensure consistent in-market execution

What you will need :

Nice to have, but not a dealbreaker :

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate / range for this role, with final offer amount dependent on education, skills, experience, and location is $206,000.00-240,000.00 annually. This role is also eligible for various benefits, including medical / dental / vision insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for union represented employees will be in accordance with the applicable collective bargaining agreement.