Online Customer Service Specialist

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Phone : (417) 829-5727

E-mail : [email protected]

Address : O'Reilly Automotive

233 South Patterson Avenue

Springfield, MO 65802

Online Customer Service Specialist

• Job ID : 1-419103
• Department : Customer Service
• Location : Corporate Headquarters - Springfield, MO
• Status : Part-Time
• Tentative Schedule : This is a part-time opportunity; Friday-Sunday 1 : 30 p.m. -10 p.m.

At O'Reilly Auto Parts, our Online Customer Service Specialists deliver exceptional service to customers using OReillyAuto.

com by providing a welcoming and engaging experience. As well, this team assists with the O'Rewards loyalty program.

Essential Job Functions

• Assist online customers with order tracking, part lookup, website navigation, returns and exchanges, and damaged or missing packages.
• Provide assistance with online account questions, including billing, shipping, and O'Rewards loyalty program.
• Receive and respond to any incoming customer calls, emails, or letters.
• Engage with our Online Customers through Live Chat and SMS, providing assistance with parts lookup, pricing and availability, order tracking, return and warranty assistance.
• Monitor online orders for fraud, and take appropriate action to mitigate loss.

Skills and Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Skilled with online applications such as social media platforms and various other applications.
• Ability to multi task and meet deadlines.
• Customer service call center experience desired.
• Knowledge of automotive systems desired.

Benefits

All full time team members are eligible for a benefits package that is designed to offer convenience and security to our team members and their families.

Programs, resources and benefit eligibility varies based on employment status, average hours worked, location and length of service.

For detailed benefits info, please or type