IT Support Technician

Job Description

Job Description

TYSON & MENDES is looking for an IT Help Desk Technician to be remote support assisting firm employees nationwide. This candidate is responsible for troubleshooting issues and determining the best course of action for a solution. as well as problem solve for multiple locations and platforms including ongoing technical support to remote area networks, Internet and EDI communications.

A successful IT Technician must have a good, working knowledge of computer software and hardware and a variety of internet applications, networks, Microsoft 365, and Windows operating system. The ideal candidate will also have great troubleshooting abilities, sense of urgency, and attention to detail.

This position is either an 8 : 30am-5 : 00pm or 9 : 00am-6 : 00pm Pacific Time shift. You will report directly to the IT Supervisor.

Responsibilities

• Administer end-user workstations and support end-user activities utilizing Microsoft Windows
• Analyze and resolve network hardware and software failures if / when they occur
• Daily management and training of network devices and security, Document Management Systems, Microsoft Office Suite, WAN / LAN, including remote computing solutions and desktop support
• Ability to translate technology to non-technical staff and users
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Maintenance and dissemination of desktop hardware including peripherals and hardware driver installation
• Identify and resolve issues related to desktop hardware and software issues both locally and at remote locations
• Ability to research and collaborate in resolving issues associated with software applications.
• Maintain records / logs of repairs and fixes within ZenDesk
• Other priorities and projects as assigned

Requirements

Benefits

Why Tyson & Mendes?

We are one of the country's fastest growing civil defense firms. We have steadily and successfully made our mark as a trailblazer in the legal ecosphere. We are a progressive, dynamic and diverse firm that prides ourselves in breaking the mold upheld by the "traditional" law firm. Here, you will discover an exceptionally smart, deeply talented team of trial lawyers who have continuously made a profound impact on the lives of literally hundreds of thousands of people. From Howell vs. Hamilton Meats , to our many trial wins, our promise is to provide unparalleled service and achieve exceptional results for our clients.

In addition to our outstanding legal work, we take an innovative approach to law firm management; we invest wholly in our employees. From our specialized internal training program on our proven defense methods, to clear paths to leadership and partnership, we provide the professional development resources and tools needed for attorneys to make significant advancements in their careers - all while building their own brands and becoming sought-after experts in their respective fields.

Click here to learn more about the Tyson & Mendes Office!

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OK, now for the legal copy (we are a law firm, after all). It is Tyson & Mendes' policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. By the way, if you read all of this, congratulations – we can already tell your attention to detail is exceptional.

NOTICE TO APPLICANTS / EMPLOYEES OF TYSON & MENDES : Please take notice that the Firm collects certain information about you. For more information on the Firm's policies, please refer to the document provided here.

Follow along with the firm on Twitter and LinkedIn, or visit www.tysonmendes.com.

No recruiters / agencies

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Pay Range

$25—$35 USD