Small Business Solutions (SBS) Program Manager / Coach (Specially Funded)

Quick Link for Postings : https : / / jobs.dmacc.edu / postings / 13980

Salary Information

This is a Specially Funded Position.

Starting salary : $67,047 – 72,963

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. The starting salary range represents the College’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Pay Grade : AL

Work Schedule : Monday-Friday, day hours.

Deadline for Submitting Applications : 11 / 04 / 2025

Job Summary

Direct and oversee Small Business Solutions Center and programming. Provide coaching support and small group training for small businesses and non-profit organizations and support the day to day operations of the Evelyn K. Davis Center’s Small Business Solutions Center. Assist with preparation, organization, and facilitation of programming including multi-session courses and one-time programs focused on underserved and underrepresented populations.

Essential Functions

Act as the liaison between referral partners, establish new partnerships, and coordinate collaborations with appropriate entities. Work with partners to problem-solve operational issues. Oversee the implementation of the SBS customer relationship management (CRM) system. Ensure data collected within the client management and database system is complete and accurate. Collect, aggregate, and prepare all programming reports. Develop relevant educational business-related workshops with partners. Promote and conduct outreach workshops and events to obtain new clients and grow financial stability knowledge in the community. Represent SBSC at strategic collaboration meetings, establish and maintain relationships with banking institutions and governmental agencies. Work closely with leadership to implement and manage changes and interventions to ensure program goals are achieved. Support the marketing, outreach, and strategic referrals of clients to the FEC. Hire and supervise SBS team members, including coaches and clerical staff. Ensure SBS is compliant with grant protocols, grant outcomes, and other requirements; maintain communication with funders when necessary.

Assist clients with development of individual financial action plans. Provide initial and follow-up individualized financial counseling sessions and assist clients to achieve positive financial outcomes. Make appropriate referrals and integrate holistic financial supports (i.e. benefits, tax preparation) into counseling to achieve greater results. Engage in ongoing follow-up with clients. Collect, track and report required data using client management database defined by Polk County.

Perform other duties as assigned.