Customer Service Representative

Job Description

Job Description

At Analogic, we work together to create life-changing technology. We value your unique skills and abilities and invite you to join our team in saving lives by supplying transportation security professionals with leading-edge aviation security screening equipment. We offer great benefits, diverse and passionate team, work-life balance and continuous career advancement.

Job Summary :

The Customer Service Representative is the Analogic interface for order management for standard customers. Customers may include internal and external customers. High-level responsibilities include :

• Order Management :
• Receives, processes, and facilitates customer contracts, sales orders, and change requests.
• Reviews sales orders against pre-set business terms to decide on P.O. acceptance / rejection and works with Sales / BD / Finance in the case of new business terms.
• Accountable for ensuring the order backlog remains clean and internally driving the organization to maximize on-time deliveries in line with customer expectations.
• Sales Operations Support :
• Handles the first level of inquiries from the customer and escalates to sales / BD / planning / service management as required.
• Ensure a smooth and efficient customer interaction resulting in a positive customer experience.
• Proactive communication to ensure alignment on expectations between customer and Analogic.
• Coordinating, escalating, and expediting order activity as necessary.

Duties :

Management of orders including but not limited to new product, spares, repairs, and engineering :

Sales Operations support including proactive customer communication for products, service, and repairs :

Analogic Interface :

Order receipt acknowledgment, sales order confirmation, and shipment notifications

Education and Experience :

BENEFITS :

401k with company match vested immediately.

HSA / HRA company contribution

9 / 80 schedule : every other Friday off!

8 weeks paid parental leave.

Healthcare for now and healthcare as your family and health change

On-site Gym facility

Continuous Education Pathways

Free Parking

Breakfast & Lunch Café on site

You will be joining a passionate, driven, and diverse global team!