Sr. Business Systems and Process Analyst

Job Description Summary

The Sr. Business Systems and Process Analyst will play a critical role in optimizing business processes and systems within BD Global Supply Chain. This individual will act as a key liaison between business stakeholders and technical teams, translating business needs into effective system requirements and driving process improvements to enhance operational efficiency and achieve strategic objectives.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Job Responsibilities

Lead the analysis, design, and documentation of complex business processes and system requirements across various departments within BD.

Ensure daily support of SAP systems operations for Supply Chain functionalities affecting the TJ EMI Plant, Distribution facilities and cross-functional systems to ensure business continuity. Support all MMS Global ERP systems to allow MMS functions and processes to operate within compliance standards.

This individual will require existing experience in SAP, Some SAP Configuration understanding is preferred.  A good foundation of SAP Master Data understanding is important.

Understanding of Demand Planning, Materials management and Logistics systems + Understanding of Quality systems and some Knowledge and experience interacting with IT processes are beneficial.

Daily activity could include troubleshooting System Issues, Identifying and differentiating Process from System problems. Supporting SAP Data Maintenance or Error investigation as required by daily needs directed by Plant Management and Systems Team Management

Systemic issues will be presented to the systems team for change or enhancement determination.

Serve as process integration Key POC for new development as assigned. Ensure a high sense of urgency for error resolution to maintain Internal and External customer satisfaction.

Collaborate closely with business stakeholders to understand their challenges, identify opportunities for improvement, and define clear, concise, and measurable business requirements.

Translate business requirements into functional and technical specifications for system development, enhancements, and integrations.

Conduct in-depth research and analysis of existing systems and processes, identifying gaps, inefficiencies, and areas for optimization.

Facilitate workshops, interviews, and other elicitation techniques to gather comprehensive requirements and validate solutions with stakeholders.

Develop and maintain process maps, flowcharts, use cases, and other documentation to ensure clear understanding and alignment across teams.

Partner with IT teams during system design, development, testing, and deployment phases, ensuring solutions meet business needs and quality standards.

Lead and participate in user acceptance testing (UAT), defect management, and post-implementation support activities.

Provide training and support to end-users on new systems and processes, ensuring successful adoption and utilization.

Act as a subject matter expert for assigned business areas and systems, providing guidance and recommendations on best practices.

Contribute to project planning, risk management, and change management activities.

Continuously monitor and evaluate the effectiveness of implemented solutions and processes, recommending further improvements.

Job Qualifications

Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.

Minimum of 7 years of progressive experience as a Business Systems Analyst, Process Analyst, or similar role, preferably within a multinational or regulated industry.

Proven expertise in business process mapping, analysis, and re-engineering methodologies (e.g., Lean, Six Sigma).

Strong experience in gathering, documenting, and managing complex business and functional requirements.

Demonstrated ability to translate business needs into technical specifications and work effectively with IT development teams.

Proficiency in using business analysis tools (e.g., Jira, Confluence, Microsoft Visio, Lucidchart).

Excellent analytical, problem-solving, and critical thinking skills with a keen attention to detail.

Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels.

Experience with SAP ERP systems (e.g., SAP, Kinaxis) and / or CRM systems is highly desirable.

Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment.

Fluency in English is required; knowledge of other European languages (e.g., Mexican, German, French) is a plus.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and / or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$109,700.00 - $180,800.00 USD Annual