At Plumbing Connection, we're not just fixing plumbing - we're raising the standard. We're looking for a Residential Service Expert who's ready to take ownership of their craft, share their knowledge, and deliver top-notch service every time they step on a job. We believe your skills are worth more - our tiered pay model ensures you're rewarded for what you bring to the table.
This role is hands-on, high-impact , and built for someone who loves solving problems, educating clients, and mentoring the next generation of plumbers - without getting bogged down in management.
Your Core Responsibilities
Service Excellence :
Tackle a wide variety of residential plumbing challenges - from everyday service calls to more complex diagnostic work - with skill, confidence, and pride.
Problem Solving :
Handle advanced troubleshooting and repairs. If it's tricky, messy, or requires thinking outside the box - you're the one we trust to get it done right.
Apprentice Mentorship :
Lead by example. Offer guidance and on-the-job training to apprentices, helping them sharpen their technical skills and professional habits.
Quality Workmanship :
Deliver clean, code-compliant work every time - no shortcuts, no excuses.
Continuous Learning :
Stay sharp by keeping up with the latest plumbing technologies, tools, and best practices. You bring fresh ideas back to the team.
Emergency Response :
Step up when customers need urgent help. Calm under pressure, quick to act, and focused on safe, effective solutions.
Clear Documentation :
Complete accurate service tickets, time logs, and photo / video reports.
Inventory Awareness :
Keep your truck organized and stocked - ready to handle whatever the next job throws at you.
Client Connection :
Educate homeowners about their systems, explain repairs clearly, and offer preventive maintenance tips.
Benefits Package (Eligible after 90 Days)
What We Expect
Be On Time : Respect the schedule - yours, ours, and the customer's.
Be Fair : Honest communication and ethical work, always.
Be Sharp : Bring the knowledge and experience to back up your decisions in the field.
Be Professional : Clean-cut, clean-truck, clean work - every time.
Be Organized : A neat truck = a prepared tech = a better day.
Be Thorough : Dig deep into evaluations and make sure customers fully understand their options.
Be Adaptable : Every home is different. Every customer is different. You're ready for anything.
If you take pride in your craft, love solving problems, and want to work with a team that supports your growth - we'd love to meet you
Job Posted by ApplicantPro
Residential Service Technician • Gastonia, NC, USA