Associate Director, ED Operations

Clinical Operations Manager

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share : equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location : 601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening : Regular

Time Type : Full time

Scheduled Weekly Hours : 40

Department : 500329 ED Operations Support

Work Shift : UR - Day (United States of America)

Range : UR URG 114

Compensation Range : $86,482.00 - $129,723.00

Responsibilities

General Purpose : Performs operational / business duties in support of a clinical area / department which may include Clinic Workflow, Clinical Quality Outcomes, Patient Relations / Satisfaction, Clinic specific budget and coordination, may include oversight of associate staff. Provides support services for the medical facility or clinic. Uses existing procedures to solve routine or standard problems. Develops the business management practices, planning mechanisms, control systems, and organization necessary for the management of one moderately sized or two smaller clinical departments. Develops a business-planning mechanism that maps revenues to resources and that leads to realistic action plans. Organizes and analyzes the information necessary for a clear understanding of the department's clinical operations. Enhances the control systems for expenditures. Strengthens the billing and collecting systems for professional fees. Manages the commitment-accounting system. Typically, responsible for operating budgets of $10 M - $30 M. Develops a management-reporting system to keep the chairperson informed of the department's activities. Manages employees through subordinate supervisors or lead workers. Maintains staff by recruiting, selecting, orienting, and training employees and developing growth opportunities. Accomplishes staff job results by coaching, counseling, and disciplining employees. Plans, monitors, and appraises job results. Conducts training.

Essential Functions

• Oversees divisional activities to ensure efficient and effective operations.
• Ensures completion of various surveys and reports.
• Oversees quality assurance for the clinical and hospital programs in conjunction with appropriate leaders.
• Maintains responsibility for purchases, approvals of major equipment, services, space and materials.
• Serves in a facilitative role in the development phase of any new or revised activity.
• Participates in the evaluation of the performance of the division.
• Seeks opportunities to improve operations.
• Develops and monitors salary, operating, and capital budgets.
• Interacts with faculty regarding utilization of grants, contracts, clinical and gift / endowment funds.
• Ensures fiscal control, utilizing policies and recommendations of University Audit.
• Supervises account and purchasing functions, including reconciliation with University reports, problem resolution, and analyzing revenue and expense trends and variances.
• Evaluates and analyzes budget information for appropriateness, exemptions, trends, and accuracy.
• Manages fiscal aspects of the clinical practice(s), including fee setting, income and expense reports, and implementation of the faculty compensation plan.
• Promotes accurate billing for all services and timely capture of charges.
• Evaluates practice plan management information for trends and identify opportunities for revenue enhancement.
• Works with other managers to identify and evaluate all new, non?technical staff for the division(s).
• Responsible for the management of division staff, directly or indirectly.
• Establishes internal policies and procedures.
• Ensures compliance with University policies and procedures.
• Advises faculty and staff on all aspects of personnel administration, including supervision, performance evaluation, compensation, progressive discipline, termination, sick leave and vacation, disability, and employee benefits, etc.
• Prepares salary recommendations, distribution change forms, and all other personnel action forms.
• Monitors staff and faculty compensation levels to ensure equity.
• Evaluates changes in staff job responsibilities and develops requests for new positions and job reclassifications.
• Leads employee engagement initiatives within the division(s).
• Informs and advises on the administrative and fiscal activities in terms of strategic planning and problem resolution.
• Represents the division(s), as appropriate, in interactions within the department, Strong Memorial Hospital, the Medical Center, and the community.
• Represents the division to internal and external organizations involved in research, education, and patient care.
• Serves as a resource in working with other departments of the University and Medical Center.
• Serve on department and institutional committees as needed.

Other duties as assigned.

Minimum Education & Experience :

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University's Mission to Learn, Discover, Heal, Create and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military / veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.