General Manager - UTC

Who We Are

Salt & Straw is a beloved ice cream shop known for innovation, community, and a menu that blends classic favorites with exciting new flavors. Our culture is rooted in a commitment to exceptional guest experiences, a collaborative team environment, and a dedication to creating memorable moments for every customer.

Position Summary

The General Manager (GM) leads the overall operations of a Salt & Straw shop, ensuring it runs efficiently, meets brand standards, and delivers outstanding guest experiences. The GM creates a safe, positive work environment, drives performance, and embodies the company’s mission, vision, and values.

Essential Functions

• Oversee daily operations, staffing, scheduling, payroll, banking, supplies procurement, inventory, and product quality assurance.
• Ensure consistent compliance with operational standards, safety, and health regulations.
• Manage labor costs and align with budget expectations to drive profitability.
• Recruit, hire, train, and retain a high‑performing team, including AGMs, Shift Coordinators, and Scoopers.
• Provide coaching, performance feedback, and development opportunities to team members.
• Lead by example in delivering outstanding guest service and ensuring every guest feels welcomed and delighted.
• Communicate company updates and initiatives, representing shop needs and feedback to other departments.
• Resolve guest complaints promptly, using them to improve service quality.
• Drive sales and financial performance through effective leadership, goal setting, and strategic decision‑making.
• Engage with the local community to build strong relationships and drive brand awareness.
• Support community events and local marketing activations aligned with Salt & Straw’s mission and values.
• Identify, follow up on repair and maintenance opportunities, collaborating with District Managers and Facilities leadership for timely completion.
• Maintain compliance with company policies, food safety standards, health and safety regulations, and local laws.
• Keep the shop clean, organized, and inviting for guests and team members.
• Taste daily, sampling different ice cream flavors to communicate flavor appeal to customers.
• Foster a positive work environment through open communication, coaching, and a strong focus on Salt & Straw values.

Qualifications

Knowledge, Skills, Abilities

Benefits & Perks

EEO Statement

Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status. We are committed to providing equal employment opportunities for all. If you are a U.S. applicant with a disability and need assistance or a reasonable accommodation to apply, please contact our Talent team at people@saltandstraw.com.

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