IT Support Specialist

A company is looking for an IT Support Specialist to assist with customer support services including installation, troubleshooting, user assistance, and training.

Key Responsibilities

Diagnose and resolve problems based on customer-reported incidents

Install, troubleshoot, and maintain hardware and software systems

Develop training materials and conduct training sessions for users

Required Qualifications

Active Department of Defense Secret (SSBI) level security clearance required

8570.01-M Baseline Certification in Google Cloud Platform or equivalent required

One of several specified cloud or system administration certifications required

Six years of progressive experience in Information Processing, with specific hands-on experience

Three years of hands-on experience supporting Department of Defense IT hosting solutions