Customer Manager

DESCRIPTION

Responsible for the management of the assigned principals’ business (division and/or geographic), within designated “customer accounts”. Primary responsibility includes increasing sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta.

RESPONSIBILITIES

• Deliver principals’ objectives to include volume and sales fundamentals (merchandising, assortment, pricing and shelving) goals at the assigned customers at the lowest cost.

• Develop a Customer Business Plan that will deliver the principals’ business priorities.

• Call on all decision-makers at the customer to sell business plans, programs and concepts that improve long-term business results.

• Achieve results at the lowest possible selling cost while maximizing company revenue (to include brokerage, commissions, bonuses, contest earning, etc.). Oversee all manufacturers’ expenditures at the customer level.

• Achieve competitively superior in-store presence in the assigned stores. Call on headquarters, supervisors and other customer operations personnel for both direct and indirect customers. Manage manufacturers’ trade marketing funds, process direct shipments (via the Sales Support Coordinator) and leverage data to sell concepts to the customer.

• Operate within the designated budget.

• Pro-actively communicate with key principals.

• Collaborate with Retail Sales Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.).

• Effectively use knowledge of customer, market, and principal – involve marketing, technology, and administrative resources to accomplish objectives.

• Provide timely information of selling priorities to Retail Sales Managers, supervisor and shared resources (marketing, technology, and administration).

• Pro-actively share information and customer/principal information with other team members to build organization capacity.

• Utilize computer systems and technology to achieve the objectives of the Customer Business Plan. Develop and maintain skill levels to support the use of Acosta communication systems.

• Provide feedback to the Team Leader and/or General Manager on how to build organizational capacity and improve our business.

• Meeting the physical requirements – listed below.

• Other duties as assigned.

QUALIFICATIONS

• Minimum Education and Work Experience:

• Bachelor’s degree or equivalent work experience in industry name required.

• Minimum of six months of relevant experience in retail (CPG industry), marketing, space management, and/or resets. Sales administration or finance experience preferred.

Knowledge, Skills, and Abilities:

• Expertise in Microsoft software: PowerPoint, Excel, Word, and Outlook, as well as a thorough knowledge of web-based applications.

• Must have excellent presentation skills.

• Must be able to handle multiple projects simultaneously.

• Must have valid driver’s license.

• This position requires that you drive on behalf of Acosta Sales & Marketing. Therefore, any DUI/DWI conviction in the past 36 months will be an immediate disqualifier for this position.

Physical Requirements:

• Seeing

• Color Perception

• Lifting (50 – lbs.)

• Ability to Travel

• Listening

• Pushing/Pulling

• Carrying (20 – lbs)

ABOUT US

Acosta, and its subsidiaries, is an