Vice President, Client Services Manager

Vice President, Client Services Manager

Requisition # : 111111111117145

Location : Chesterbrook, PA

Job Duties :

Client Relationship Management :

a. Build and maintain strong and trusted relationships with clients.

b. Refer identified business development opportunities to the Sales team.

c. Understand the client strategy and requirements to enable BNP Paribas Securities Services to deliver on the promises to meet client needs.

Monitor the performance of the service delivery and client satisfaction based on operational metrics and according to the Service Level Agreements.

Collect client feedback via service review scorecards, client satisfaction surveys, as well as feedback from the various teams in direct contact with the client.

Manage client reviews, audits and due diligence questionnaires and visits for clients, coordinating the various services and product areas according to strategic priorities and client needs.

Manage SLA modifications with the clients.

Engage the IT and Operations local / global teams in the pursuit of service quality delivery and improvement.

Have a solid understanding of the custody platform and flows.

Ensure consistent messages are delivered to the client about business recovery incidents in accordance to issued guidelines.

Identify and coordinate service modifications in response to changes in the client needs by raising change projects (within existing service scope) via the Client change request process.

Participate in onboarding project governance managed by the Business Implementation team and act as sponsor if needed.

Fully adhere to BNP Paribas Compliance, Financial Security (Know Your Customer "KYC", Anti-Money Laundering "AML", Anti-Bribery and Corruption "ABC" and Sanctions), Conduct & Risks policies.

• 10% domestic travel required.
• Telecommuting permitted 40% : work may be performed in any location in the U.S.
• Position requirements
• : Bachelor's degree (US or Foreign Equivalent) in Finance, Business, or technology degree with quantitative / analytical coursework and five (5) years of experience in a job offered or related role.

Must have five (5) years of experience with : Financial markets, asset management, or securities services in a financial organization, having exposure to International and domestic markets; Strong understanding of securities products and services, including fund administration, custody, settlement, and asset servicing; Strong understanding of Equities and Fixed Income Securities processing and their Trade life cycle; Business analysis, client support, product development, IT project management, and securities services to manage client relationships and deliver optimal service; Managing internal and external relationships; and Proven leadership / management skills.

Salary : $130,728.00 USD - $140,000.00 USD / year

BNP Paribas is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.

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