Front Desk Associate Sport Club

About Hattrick Sports Club

Hattrick is a community-driven sports and fitness facility offering indoor turf fields, group training, leagues, and family-friendly events. Our Front Desk Associates are the welcoming face of the club, handling everything from check-ins to membership sales and day-to-day facility upkeep.

Key Responsibilities

Member & Guest Services – greet everyone warmly, verify memberships, process day-passes, answer phones / emails / live-chat, and schedule classes or field rentals.

Membership Sales – conduct facility tours, explain pricing options, hit monthly membership-sales goals, and upsell add-ons (training packages, locker rentals, etc.).

Point-of-Sale – complete transactions for merchandise, concessions, and registrations; balance cash drawer at open / close.

Facility Cleaning & Upkeep – maintain a spotless lobby, restrooms, locker rooms, and high-touch areas between janitorial visits; wipe down equipment, empty trash, restock paper goods.

Opening / Closing – follow checklists for lights, tills, reports, and security.

Event Support – assist with check-in and traffic flow during tournaments, and camps.

Cross-Training – learn basics of Member Services and Events teams for shift coverage.

What You Bring

A friendly, professional communication style and genuine enthusiasm for sports / fitness.

Proven ability or willingness to sell memberships or service packages.

Basic computer skills (Microsoft 365 / Google Workspace); club or POS software experience a plus.

Ability to stand / walk for extended periods and lift up to 25 lbs.

CPR / AED certification (or willingness to obtain within 30 days of hire).

Flexible availability at least two evening shifts or one weekend day required.

Typical Schedule

Shifts are 5 PM–10 hours within :

Weekdays : 5 PM – 10 PM

Weekends : 7 AM – 9 PM

Please indicate preferred availability (FT / PT + days / times) when you apply.

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