Operations General Manager

The Operations General Manager will oversee the day-to-day operations of our business, ensuring efficiency, quality, and scalability. This role is responsible for managing production, packaging, fulfillment, retail, and supply chain functions while centralizing key administrative and financial responsibilities. The Operations General Manager is a strategic leader with a hands-on approach who thrives in a fast-paced, high-volume environment.

Benefits

Health Benefits, Paid holidays, Paid Mental Health Day Once a Month, Paid time off, Bonus Opportunities, Employee Discount, Retirement Plans

Culture

As an Asheville family-owned small business, we have proudly cultivated our passion for cannabis with a commitment to providing an unparalleled experience to our customers by delivering the highest quality hemp products. We believe in the power of hemp to enhance overall well-being and aim to share its remarkable benefits with individuals seeking natural alternatives for a more balanced lifestyle.

Responsibilities

Leadership & Strategy

• Lead and manage all aspects of operations, including production, packaging, fulfillment, retail, wholesale, logistics, and facility management.
• Directly manage and support the management team, including conducting regular 1 : 1s, leading management meetings, and holding accountability for results.
• Lead daily morning huddles with managers and staff, ensuring alignment, documentation, and consistent communication.
• Create and oversee agendas, scheduling, and note-taking for management meetings and all-staff meetings.
• Partner with executive leadership on budget planning, forecasting, and capacity management.
• Foster a culture of accountability, safety, and continuous improvement.

People Management

Production, Fulfillment & Inventory Management

Customer Service & Communication

Financial & Wholesale Operations

Facilities & Administrative Support

Continuous Improvement & Reporting

Requirements

7+ years of progressive experience in operations management, preferably in eCommerce, production, or packaging

Bachelor’s degree in Business, Operations Management, Supply Chain, or related field (Master’s preferred).

Demonstrated leadership skills with experience managing managers and cross-functional teams.

Strong knowledge of supply chain, logistics, and inventory management systems.

Proficiency in financial oversight, including reviewing payments, accounts, and order approvals.

Proven track record of process improvement and scaling operations.

Excellent communication, organizational, and problem-solving skills.

Experience with ERP / WMS systems, Microsoft Teams, and data-driven decision-making.

Authorized to work in the US without sponsorship

Accept a background check to be performed

At least 21 years old

Minimum Bachelor's Degree in Business, Operations Management, Supply Chain, or related field

Equal Opportunity Employer

WNC CBD provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requisition #cmfh8hiydxrn20jo5pdot7rkh