Saas System Administrator 1 - Remote

Overview

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

Responsibilities

We are seeking a detail-oriented SaaS System Administrator with a strong background in service ticketing, triage, and end-user support to join our Security and Electronic Systems (SES) business unit. As part of the SES Strategic Business Unit, you will be part of a team that manages, optimizes, and requests new features within our cloud-based SaaS for life cycle management of intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense and command / control systems for federal, local, and commercial customers in High Growth Markets. This role involves daily system administration of our SaaS platform and overseeing ticket resolution, incident tracking, and system-related communications. Ideal candidates will be highly organized, customer-focused, and capable of working in a fast-paced environment.

Key Responsibilities

• SaaS Platform Administration : Administer and monitor cloud-based SaaS platforms, ensuring uptime, configuration accuracy, and compliance.
• Manage user access, permissions, and application settings.
• Ensure system health and reliability through proactive checks and alerts.
• Ticketing and Incident Management : Serve as the primary point of contact for technical support issues and requests. Monitor, triage, and resolve service desk tickets in a timely manner. Escalate complex incidents to appropriate technical teams and follow through on resolution.
• User Support and Documentation : Provide Tier 1 and Tier 2 support to end users regarding system access, performance, and general usage. Develop and maintain knowledge base articles, how-to guides, and internal support documentation. Deliver training or onboarding support for users as needed.

Qualifications

Key Requirements :

Preferred Experience

Certifications (Preferred)

What we offer

Abilities

Pay Range

USD $72,320.00 - USD $108,480.00 / Yr.

J-18808-Ljbffr