Inside Sales & Customer Support Associate

Job Description

Reports To : Director of Sales & Performance Marketing

Supports : Field Sales Representatives, Retail Partners, and Customers

About The Clara Williams Company

Since 2001, The Clara Williams Company has been redefining the world of designer jewelry with a signature concept of infinite combinations. Our collections are known for versatility, individuality, and timeless craftsmanship — allowing clients to create looks as unique as they are. Headquartered in Chicago, IL, we house a showroom, offices, and a full jewelry workshop where each piece is brought to life.

Our omni-channel brand is carried in luxury boutiques nationwide, sold through our e-commerce site, and showcased at trunk shows and private events. With ambitious growth plans over the next five years — including expanding our luxury retail partnerships and direct-to-client presence to achieve ambitious growth — The Clara Williams Company offers a collaborative, entrepreneurial environment where every team member directly impacts our success.

Position Overview

The Inside Sales & Customer Support Associate plays a vital role in ensuring the seamless day-to-day operations of sales, customer support, and retail partner support. This position is responsible for handling inbound customer inquiries, managing special orders and repairs, supporting trunk show logistics, and assisting the sales team with order processing and account communication.

The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and consistently delivers excellent service to both retail partners and end consumers.

Key Responsibilities

Sales Support & Customer Service

• Serve as the first point of contact for incoming calls, Shopify Inbox chats, and CWC inbound emails; manage company voicemail.
• Assist in scheduling showroom appointments and sell directly to customers during visits.
• Process and complete inbound phone-in orders from direct-to-consumer customers and retailers, including pulling and fulfilling orders.
• Manage all retailer and direct-to-consumer special orders and repairs, ensuring timely follow-up with customers and coordination with production.
• Issue invoices, credit memos, and returns as needed.
• Provide prompt, high-touch service to both retail partners and individual customers, upholding luxury service standards.
• Support retail partners with memos, co-op marketing or advertising arrangements, invoice copies, and follow-up communication.

E-Commerce, Systems & Reporting

Events & Operations Support

Requirements

Benefits

Note

This description highlights the primary responsibilities of the role but is not intended to be all-inclusive.  The scope may expand or adjust as business needs evolve, offering opportunities for continued growth and contribution.