IT Solutions Engineer

A company is looking for an IT Solutions Engineer for a 90-day remote engagement.

Key Responsibilities :

Analyze business requirements and redesign workflow solutions for FreshService ITSM

Collaborate with L2 Support Engineers to resolve complex technical issues and provide specialized support for various workplace technology tools

Create user-friendly support materials and guides to enhance the end-user experience and streamline support processes

Required Qualifications :

7+ years of relevant experience in IT solutions or automation engineering

Proven experience as an L2 or L3 Helpdesk Engineer

Advanced knowledge and expertise in FreshService ITSM

Hands-on experience with workplace technology tools such as Asana, Axero, Productiv, Slack, and WalkMe

Strong knowledge of ITIL processes and ticketing systems is preferred