IT Support Specialist

The IT Support Specialist provides frontline support for Heartland's users and systems. This role handles new-hire onboarding, day-to-day technical support (workstations, networks, medical device systems), troubleshooting, software and hardware management, and routine system / network maintenance to ensure reliable, secure, and efficient operations.

Duties and responsibilities :

• Onboarding : Create user accounts, profiles, and credentials; set up workstations and peripherals; install required applications; coordinate access and resources with supervisors.
• Technical Support : Provide timely assistance to staff to resolve issues with hardware, software, printers, peripherals, and other digital systems; support both onsite and remote users.
• Software and Hardware Management : Install and configure software and hardware; monitor performance; manage updates, upgrades, and asset inventory.
• Troubleshooting : Identify, analyze, and resolve workstations, application, network, and system issues to minimize downtime and maintain operational continuity.
• Security Management : Implement and maintain security controls (MFA, endpoint protection, patching); manage user access and permissions; follow HIPAA and organizational security policies.
• Documentation and Training : Create and maintain user guides, process flow charts, and training materials; provide in-service training to new and existing team members.
• Process Improvement : Identify inefficiencies in workflows and propose / implement solutions aligned with health center strategies and standards.
• Compliance : Ensure adherence to organizational policies, patient confidentiality, and applicable standards for systems development and support.
• Projects and Upgrades : Execute implementation plans for system rollouts, transitions, and upgrades through completion; may require occasional after-hours work and / or travel between sites.

Qualifications

Working conditions

Physical requirements

Details

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