Senior Lead, Change Execution and Program Management

Senior Lead, Change Execution & Program Management

Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Lead, Change Execution & Program Management is a strategic and execution-focused leader responsible for driving change initiatives across product, engineering, and operations teams. This role sits at the intersection of business transformation and technical delivery, ensuring that change efforts whether process, tooling, or organizational are effectively designed, communicated, and adopted. The ideal candidate brings a strong understanding of technical product management and portfolio operations, enabling them to partner seamlessly with engineering and product leaders to translate strategic goals into scalable, measurable execution plans.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

• Architect and lead change management strategies for cross-functional initiatives impacting technical and operational teams.
• Partner with product managers, engineering leads, and operations stakeholders to assess change readiness and adoption risks.
• Develop and execute stakeholder engagement plans, feedback loops, and success metrics.
• Design enablement programs that support the rollout of new tools, platforms, and processes across technical teams.
• Collaborate with product and engineering SMEs to build targeted training content and onboarding experiences.
• Establish KPIs to measure enablement effectiveness and drive continuous improvement.
• Analyze and optimize workflows across product development, release management, and operational execution.
• Lead process reengineering efforts using data-driven insights and industry best practices.
• Implement governance models and frameworks that support scalable execution and performance tracking.
• Develop technical and business-facing communications that support change initiatives, ensuring clarity and alignment.
• Translate complex transformation efforts into digestible messaging for diverse audiences, including engineering, product, and executive stakeholders.
• Manage communication cadence and channels to reinforce adoption and sustainment.
• Support strategic planning cycles by aligning change initiatives with enterprise goals and OKRs.
• Provide performance insights and reporting on change adoption, process maturity, and enablement outcomes.
• Contribute to portfolio prioritization and roadmap alignment across business and technical domains.

What We Look For in a Candidate

Bachelor's degree in Business, Engineering, Organizational Development, or related field

8+ years of experience in change management, enablement, or process improvement roles within technical environments.

Familiarity with Product Lifecycle Management

Experience working directly with product managers, engineering teams, and technical operations.

Background in portfolio operations or strategic planning functions is highly desirable. Deep expertise with investment and product tools (e.g., Jira, Clarity, Aha)

Ability to navigate technical environments and translate business strategy into executable plans.

Skilled in stakeholder management across technical and non-technical audiences.

Proficient in data analysis, performance reporting, and process mapping tools.

Excellent communication skills with the ability to tailor messaging to technical and executive stakeholders.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Location Based Pay Ranges :

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional, and financial wellbeing.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.