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Admissions Officer I (Applicant Services)

Admissions Officer I (Applicant Services)

InsideHigherEdGainesville, Florida, United States
30+ days ago
Job type
  • Full-time
Job description

Admissions Officer I (Applicant Services)

Job No : 537865

Work Type : Full Time

Location : Main Campus (Gainesville, FL)

Categories : Academic Advising / Support, Office / Administrative / Fiscal Support, Student Services

Department : 03020000 - EM-OFFICE OF ADMISSIONS

Job Description

Classification Title :

Admissions Officer I

Classification Minimum Requirements :

Bachelor's degree; or an equivalent combination of education and experience.

Job Description :

The University of Florida is looking for an Admissions Officer I to join the Office of Admissions in the Division of Enrollment Management. In this role, you'll help process student applications for undergraduate, graduate, professional, and certificate programs, making sure all information is accurate and completed on time. You'll also answer questions from students and departments, provide excellent customer service, and keep records organized.

Key responsibilities include, but are not limited to :

Application Processing & Data Management

  • Review and process applications for undergraduate, graduate, professional, certificate, and online programs
  • Maintain thorough knowledge of majors, degrees, and program levels to ensure efficient application processing.
  • Determine residency classification for tuition purposes based on Florida's Residency Rules and Regulations.
  • Finalize admitted student applications, review credentials, manage holds, and evaluate hold deferral requests.

Customer Service & Communication

  • Serve as a primary point of contact for the Office of Admissions call center by answering phone calls, responding to email inquiries, and managing CRM cases from applicants and departments.
  • Support OneStop staff with escalated admissions inquiries via phone, email, or in person.
  • Explain required documents such as transcripts, test scores, fees, and residency paperwork
  • Enter and update application information in admissions systems to keep records accurate
  • Troubleshoot and fix data issues in admissions systems
  • Address and resolve holds on student accounts.

    • Additional Duties

  • Participate in cross-functional events, committees, call campaigns, and assist in creating reference materials.
  • Assist in cross-training applicant services employees.
  • Perform other duties and projects as assigned by the supervisor.

    • Expected Salary : $43,888 annually

    In addition, we offer the following exceptional benefits :

  • Health, Dental, and Vision Insurance
  • Retirement Plans
  • Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays, annually)
  • Tuition Assistance (UF Employee Education Program)
  • Public Service Loan Forgiveness (PSLF) Eligible Employer

    • For more information on benefits, please visit HR Benefits and Rewards (ufl.edu) .

    Required Qualifications :

    Bachelor's degree; or an equivalent combination of education and experience.

    Preferred :

  • Experience providing excellent customer service and working with the public
  • Strong organizational skills, attention to detail, and ability to work independently
  • Ability to build and maintain effective working relationships across departments
  • Knowledge of methods for compiling, organizing, and analyzing data
  • Problem-solving skills and the ability to troubleshoot data issues
  • Experience with admissions systems such as Slate and / or PeopleSoft Campus Solutions
  • Willingness to learn new processes and adapt to changing priorities

    • Special Instructions to Applicants :

    Applicants must upload the following documents to be considered for the position :

  • Cover Letter
  • Resume
  • List of References

    • Application must be submitted by 11 : 55 p.m. (ET) of the posting end date.

    Health Assessment Required :

    No

    Applications Close : 30 November 2025

    To apply, visit https : / / explore.jobs.ufl.edu / en-us / job / 537865

    Our Commitment :

    The University of Florida is an Equal Employment Opportunity Employer.

    Hiring is contingent on eligibility to work in the U.S. The University of Florida is a public institution and is subject to all requirements under Florida Sunshine and Public Record laws. If an accommodation due to a disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at 800-955-8771 (TDD) or visit Accessibility at UF.

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