Business Service Officer

Business Service Officer

Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Market Sales and Risk teams to ensure execution in all aspects of the business and further support the MBSO with delivering on service initiatives.

Duties and Responsibilities : People Management and Communication

Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures

Lead, mentor, and supervise a team of Support and Service Professionals

Promote cross-training, learning, development and recognition of Service and Support Professionals within the market

Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals

Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution

Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls

Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs

Manage and oversee Support Professionals coverage for Financial Advisors in the Branch

Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements

Promote a branch culture that's consistent with the Firm's core values, including championing diversity and inclusion

Operational Oversight

Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies

Facilitate and manage resolution of client inquiries / requests

Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates

Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies

Additional operational oversight may be required

Administer other duties as delegated by the Market Business Service Officer

Education, Experience, Knowledge, and Skills : Education and / or Experience

Bachelor's degree required or equivalent education

Previous industry experience

Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG / RA) or Series 63 (AG) and Series 65 (RA) required

Other licenses as required for the role or by management

Knowledge / Skills

Effective written and verbal communication skills

Strong attention to detail

Ability to prioritize and resolve complex needs and escalate as necessary

Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies

Evidence of strong leadership and talent development capabilities

Previous supervisory experience preferred

Exceptional organizational and time management skills

Exceptional conflict resolution skills

Ability to manage relationships, motivate and lead groups of people at various levels throughout the market

Knowledge of Firm's Risk & Compliance policies

Ability to think strategically

Reports to : Market Business Service Officer

Direct reports : Support Professionals

What You Can Expect From Morgan Stanley :

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.