Patient Access Rep

Patient Access Representative

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Representative for the Franciscan Women's Health Associates Clinic in Tacoma, WA. Amazing team in our busy OB / GYN clinic in Tacoma. This position utilizes critical thinking to provide front desk and phone support to our providers and patients. Free covered parking no nights, weekends or organizationally recognized holidays required.

Job Summary : This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group outpatient clinics in accordance with established internal guidelines and procedures. Incumbents typically interact with patients directly at the front desk and / or on the phone to perform follow-up activities. Work includes : ensuring patient is checked in / out for care; collecting and entering demographic and financial data in the patient's medical record; gathering / validating insurance information using routine methods, scheduling patient appointments; collecting co-pays, co-insurance and prior balances; obtaining and processing of referrals, authorizations and pre-certifications for patients requiring ancillary testing and / or surgical procedures; and working with patients to ensure the patient's referral needs are fulfilled and determining insurance benefit coverage for hardware related items such as retail contact lenses by working directly with patients' insurance carriers.

Essential Duties :

• Registers and / or checks patients in / out.
• Handles and reconciles payments.
• Continually monitor and reconcile issues prior to patient visit.
• Processes referral orders and / or pre-authorizations.
• Coordinates appointments and ancillary services.
• Responds to patient questions regarding routine billing and insurance matters.
• Coordinates patient instructional / education activities.

Job Requirements :

Where You'll Work

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area. Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person body, mind, and spirit in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth. Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care. We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Pay Range $23.20 - $30.90 / hour. We are an equal opportunity / affirmative action employer.