Onboarding Manager

Overview

Flowhub is the full retail ecosystem for cannabis. We power the nations most successful dispensaries with everything they need to run, grow, and scale from point-of-sale and payments to ecommerce, marketing tools, analytics, and an open API.

Our product suite Flowhub Maui, Flowhub Pay, Greet, Stash, and View plus our ecommerce and marketing capabilities, helps retailers stay compliant, streamline operations, reach new customers, and maximize profitability. With Flowhub, dispensaries dont just keep up they get ahead.

Flowhub is not a clock in, clock out company. Were a team of A players : driven, accountable, low-ego, and relentlessly focused on customer success. We challenge assumptions, hold ourselves and each other to the highest standards, and we win together. If youre looking for a place to coast, you wont last here. If you want to grow faster than you thought possible, read on.

The Role

Were hiring an Onboarding Manager to lead dispensaries through the most critical stage of their Flowhub journey : implementation. First impressions matter, and how retailers adopt Flowhub determines the long-term success of the partnership.

This role is part project manager, part teacher, and part builder. Youll guide dispensaries through setup, migrate their data, deliver tailored training, and get them live on Flowhub. Along the way, youll refine our onboarding playbook, improve processes, and bring the customer voice back to Product and Engineering.

What Youll Do

• Engage customers. Build trust from day one with clear, consistent, and confident communication.
• Educate and train. Translate best practices into workflows, delivering training that makes teams competent and confident using Flowhub.
• Lead implementations. Scope, coordinate, and manage projects that take dispensaries live across multiple locations.
• Drive progression. Own the onboarding pipeline and keep customers moving through milestones on schedule.
• Migrate and standardize data. Ensure accurate and efficient migration from legacy systems into Flowhub.
• Audit proactively. Review accounts during implementation to catch gaps before they become issues.
• Optimize continuously. Refine onboarding processes in response to product updates, customer insights, and internal learnings.
• Close the loop. Capture and escalate field insights to Product, Support, and Engineering.

About You

Why Youll Love Flowhub

Join Flowhub if you want to do the best work of your career, with people who expect nothing less.

This role is open to anyone within the United States, except candidates in CA, NY, OR or WA , with compensation that aligns with your location. Starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance, a 401(k) retirement plan, paid holidays, unlimited paid time off, and other benefits.

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