UPS Field Service Engineer
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Direct Hire
Location : Chicago, IL (Must be within 1.5 hours of downtown Chicago or Aurora, IL)
Field Job Details
Local Travel Focus : Primarily local assignments with occasional nationwide overnight travel depending on business needs and training. Reimbursements & Perks :
- Mileage reimbursement
- $600 / month car allowance
- Cell phone allowance
- All tools provided by the company
- Overnight travel fully reimbursed
Health & Wellness Benefits
Medical (United Healthcare)DentalVisionFlexible Spending Account (FSA)Prescription benefit cardLife Insurance & AD&DShort-Term & Long-Term Disability10 paid company holidays + 2 personal days401(k) with 3% company matchPosition Summary
As a UPS Field Service Engineer based in the Chicago area, you'll be the frontline expert handling start-up, testing, troubleshooting, and maintenance of Uninterruptible Power Supply (UPS) systems and related critical power equipment. This is a field-based role with home dispatch.
Responsibilities
Commission, maintain, and provide emergency support for UPS and power electronic systems at customer sitesConduct design reviews and prepare testing procedures and reportsExecute on-site equipment start-up, preventive maintenance, and modificationsTravel to headquarters periodically for training on OEM systems and standard proceduresCollaborate with technical support teams to troubleshoot issuesHelp develop and execute Methods of Procedure (MOPs)Ensure all work meets quality standards and customer expectationsRequirements
35+ years of experience in the critical power industryProficient in troubleshooting UPS, batteries, PDU, STS, etc., down to component levelExperience with OEMs like Liebert / Emerson / Vertiv, APC / MGE / Schneider, or Eaton / Powerware preferredExcellent communication and customer service skillsAbility to lift up to 100 lbs. and work nights / weekends as neededCompetent with hand tools, test equipment, and software applicationsAbility to work independently and think critically in the fieldTimely completion of Field Service ReportsBonus Qualifications :
Technical degree or relevant certificationsPrior military technical experienceExperience with third-party UPS servicingEducation
Graduate of a two-year accredited technical program OR35 years of hands-on technician experience in the power electronics or related fieldSalary : $85,000 $98,000 annually Plus : $600 monthly car allowance