Customer Experience Associate

A company is looking for a Customer Experience Associate.

Key Responsibilities

Interact with internal and external customers to gather necessary information for processing test samples

Communicate test status, manage customer inquiries, and support sales team account requests

Document customer interactions and assist in training new employees

Required Qualifications

High School degree or equivalent required; two- or four-year degree preferred

At least 2 years of prior customer service experience

Multi-lingual skills are a strong plus

Familiarity with HIPAA policies and procedures

Experience with Salesforce CRM platform or similar tools is preferred