Supv, Patient Access - CAT

Could This Be For You?

The Supervisor, Patient Access oversees the Patient Access staff in one or more clinics, ensuring that patients, their families, caretakers, and referrals to Hanger Clinic feel welcomed and supported throughout their visit by providing best in class customer service. This role also supports clinicians and monitors documentation, patient outcomes, and Net Promoter Scores (NPS), while enforcing compliance and ensuring adherence to workflow processes.

Your Impact

Documentation and Compliance Management :

• Oversee daily documentation and compliance to ensure adherence to internal controls and HIPAA Privacy Rules, safeguarding protected health information.
• Review clinical documentation to meet payer requirements.
• Communicate payer updates, issues, or potential concerns to the Area Manager, Patient Access in a timely manner.
• Support standardized WIP management processes.

Staff Leadership and Development :

Patient Outcomes and Experience :

Additional Duties :

Minimum Qualifications

Minimum :

Preferred :

Additional Success Factors

Our Investment in You

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.