Product Success Support Engineer

A company is looking for a Product Success Support Engineer.

Key Responsibilities

Serve as the main point for technical and customer issues, collaborating with various teams to diagnose and resolve incidents

Support and maintain live environments, proactively identifying improvements in product stability and user experience

Create and maintain internal and customer-facing documentation, playbooks, and troubleshooting guides

Required Qualifications

3-6 years of experience in technical support, delivery engineering, or QA operations for SaaS or complex software systems

Hands-on experience with IAM platforms (Okta, Keycloak, Auth0) and knowledge of secure access control

Strong understanding of API testing and automation, including REST / GraphQL

Proficiency in at least one scripting language (Python, Bash, or JavaScript) for workflow automation

Ability to manage multiple priorities in a fast-paced, compliance-driven environment