Member Services Representative

Member Services Representative

We are looking for a dedicated Member Services Representative to provide exceptional support and assistance to our members. In this role, you will address inquiries, resolve issues, and ensure a positive experience for every customer, fostering loyalty and satisfaction. If you thrive in a fast-paced, customer-focused environment, this is an excellent opportunity to showcase your skills and make a meaningful impact.

Responsibilities :

• Respond to member inquiries with accuracy and professionalism, ensuring timely resolutions.
• Assist members with online order concerns, including delivery tracking and order processing.
• Address and resolve customer complaints and challenges efficiently while maintaining a positive demeanor.
• Collaborate with internal teams to ensure a seamless and consistent member experience.
• Support the onboarding and training of new team members to uphold high service standards.
• Communicate with external vendors to address inquiries and coordinate support.
• Monitor and meet key performance indicators, such as response times and customer satisfaction scores.
• Handle data entry tasks with precision and attention to detail.
• Utilize customer service software, including ServiceNow and HubSpot, to manage support tickets effectively.

Requirements :